Dons Floral Studio — Local services in Leon

I live out of state and needed to order plants for the passing of a family member. I called Don's Floral Studio for their assistance. After speaking with an employee of the studio, I ordered two plants, was given the total (including tax + delivery) that my card would be charged, and was told the plants would be delivered the following day.

Very early the next morning, I received a voicemail from a different employee stating that I owed an additional $18.82. This employee blamed the previous employee for being part-time and misquoting me. Ultimately, I would be responsible for their mistake and they would charge my card the additional $18.82.

I had already spent a bit of time and effort trying to figure out how to have plants delivered to my family and which plants to choose. Due to the timing and stress surrounding the situation, I felt like I didn't have the option to cancel my order and take my business elsewhere. I expressed my frustration that I would be responsible for the business’s error in pricing, but the employee maintained that I would have to pay for their error. A professional and courteous business would have understood that this is not the customer’s fault and wouldn’t have even brought their error to the customer’s attention, much less charged them the increased cost.

If you are considering ordering from this business, take caution and be sure to over-confirm that you have the correct pricing. Hold them to the original price they quote you - I wish I had. This was very poor...

Karla has done any n all my floral requests that I have ever needed done. She genuinely cares about her business and definitely her customers. She has taken my orders and she has delievered many arrangments to me starting as far back as valentines in my 9th grade yr in HS which was Like 24 years ago. She completly outdone my expectations with the very short time I gave her I believe a day before my dad's celebration of life I think even right before closing time, I explained my visions to her and WOW she definitely did NOT dissapoint. She knew how hard his passing was on me n knew my love for him so I feel she put extra heart into making his floral urn arragment My only complaint is I didn't have it done with fake flowers so I could have...

Dons florist took care of the family flowers for my Father's memorial. This was all taken care of over the phone since we all live in out of state. They listened to our requests and fulfilled them beautifully. They truly honored our father with the arrangements they...