I am completely disgusted and disappointed with the service this cemetery provides in their office. Today, I accompanied my mother to obtain information on pricing to bury my uncle’s remains at the family plot. We were not greeted with compassion or empathy, but rather we were greeted with heartlessness. The man behind the counter was not helpful and couldn’t care less for the loss. He was rude, cold, and constantly kept saying, “we are going to need a lot of signatures.” My mom and I were confused as he kept saying over and over, “we are going to need a lot of signatures.” We asked who and the man said “his descendants.” We let the man know that his only descendant he has is his daughter who is buried in the family plot. My uncle’s parents are also deceased and his brother. They are all buried in the plot. We were trying to explain this to the man in the office, however, he repeated, “we are going to need a lot of signatures.” After going back and forth about what does he mean that he needs LOTS of signatures to bury my uncle with his daughter, parents and brother, my mother became upset, started crying and we walked out. I understand that there are laws as to who inherits the plot once the owners are deceased. However, we were not telling the office to dig a hole now and bury him. We don’t even have his remains yet! We simply wanted pricing on the costs to bury my uncle with his daughter and family. We also mentioned he was a veteran and this comment was dismissed. No information was provided as to the plaque veteran’s can receive for the grave. We repeated this twice to the man and all he kept saying was, “we are going to need a lot of signatures.” I am disappointed in the lack of respect this office has for our country’s veteran’s and the families that have plots here. We simply wanted information so when we receive the remains we know the process and cost of burying my uncle. The man in the office could not provide us with the simple information. Instead, the only information we received was, “we are going to need a lot of...
Read moreI went to the cemetery today to put flowers on my grandmothers gravesite. I had been there in July and had put flowers for my mother's birthday, and normally I would use the vase for the new flowers for my grandmother's birthday. When I got to the gravesite I could see the vase was on the ground, it was broken and couldn't be used. I had brought another vase as this had happened before, so I did have one for my grandmother's flowers. I went to the office to let them know what had happened, not really expecting anything to be done but just to inform them about it. The young lady who was in the office, whose name was Maria was very understanding and apologized for what happened, and then she gave me some flowers to put on the grave. I was extremely impressed by this and thanked her for her kindness and understanding. I thought she needed to be recognized for her thoughtfulness and how she handled the situation. Thank you again Maria, you're a wonderful person and did...
Read moreOur family is disappointed in this cemetery and how it's managed. We had questions and between the three of us from two separate households over the course of two weeks we couldn't get a hold of anyone, in spite of calling during business hours. No one ever returned our voicemails. The website links for maps and loved one locations, do not work. Upon arriving in person to get some answers, the employees were staring at their phones barely wanting to look up. One clearly didn't want to move from her chair. Why are you not answering your phone during business hours?? And the last disappointment is 90% of the headstones are covered in goose poop. That's the last thing we wanted to see visiting our relatives, there wasn't a stone within eyesight that wasn't affected by goose poop. And you have to walk through it to your loved one as well. This is not well managed. I hope...
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