Paws Landing — Local services in Liberty Hill

Update: I really hate that I have to change my 5-star review. In fact, this is the first negative review I’ve ever given on any social media platform. However, after a 2-night boarding stay turned into a bill of over $600, half a day off work, and a pup in pain who had to suffer through two weeks of the cone of shame with absolutely no consideration from the owner, Pam, I feel obligated to share my experience.

We boarded our dog, Sam, at Paws Landing for two nights, with added-on daycare. Sam has been going to Paws Landing for daycare, boarding, and grooming since last September. In fact, I wrote positive reviews for them on multiple media platforms and would always recommend them because, like so many others, I thought Pam was so sweet.

I guess it’s easy to give off that impression when everything is going right. On this particular stay, Sam ended up getting bitten by another dog during doggy daycare. Pam called me later that day (Saturday 7/27/24) to inform me about the bite. Looking back, I should have realized how strange it was that she called me later in the day instead of immediately after it happened. She mentioned that he was acting like it hurt but was still doing okay, and was even still participating in doggy daycare until they finally had to pull him out because all the other dogs were trying to lick his injured ear. She mentioned that they weren’t able to get a good look at the ear because he would growl when they tried, but they were doing their best to keep it clean, and she recommended taking him to the vet on Monday to possibly get an antibiotic to prevent infection.

Although it wasn’t the news we wanted to hear, we’re reasonable people—we understand that these things can happen. Pam reassured me that Sam seemed to be doing just fine, and I trusted her to let me know if anything was wrong.

Sunday night, we got back in town, and my husband picked Sam up. They got home, and you could immediately smell the infection and see he was in quite a bit of pain. First thing Monday morning, I called the vet and got him an appointment. After taking him in, I emailed Pam to give her an update and ask if the owner of the other dog would be covering the vet bill. She replied, “According to the Paws Landing waiver that every parent signs, it states letting parents know of the risk of dogs getting into scruffles amongst each other while here. If need be, I will help cover part of the vet bill.” Aside from feeling blindsided by that uncaring response, that same waiver also states, “Pet owner further agrees to be solely responsible for any and all acts of Pet Owner’s Pet(s) while the Pet is in care of Paws Landing…..” Does that not mean the owners are liable? I am giving her an extra star for offering to cover part of the vet bill “if need be.” Even though I feel it was an empty gesture, I will still give her credit.

Honestly, it’s not even about the cost. We understand that things like this can happen with dogs. We’re upset because, after being loyal clients for almost a year, she hasn’t even had the decency to follow up with us ONCE to find out if Sam was okay. The last thing she knew, he was being sedated so they could check on his injuries. It has been over three weeks and still NOTHING. Due to this and the fact that his injuries were downplayed (if we had known his ear was already getting infected and that he was in that much pain, we would have come home early from San Antonio or had our emergency contact pick him up and take him to get checked out), we will NEVER be back and are no longer recommending this...

If you need to board your dog then I highly recommend bringing them here! The people here are so very sweet, they really care about your pets they love them with all their hearts!They start taking care of cleaning before the sun even comes up I'm talking like 5:00 in the morning, they clean every bit of the bedding everyday they wipe down the Walls of each kennel with sanitized wipes they spray the floor of each kennel for 5 minutes each then it has to set on each kennel floor and then they go behind that after 5 minutes and mop each and every one of them, then they dry them very well to make sure none of the spray is still on the floor so it doesn't hurt them, they wash every water bowl and then place it back in the kennels, the same bowl goes to the same dog, they have an active play yard, they also have doggie daycare, the dogs are so so happy there, absolutely amazing! When they swap shifts in the afternoon before the night shift comes on they clean every single bowl that is outside and they take them back out there that way water isn't sitting in the sun or staying with collected germs and slobber in them, they really truly care about every pet as if they were their own. They also have a cat room if you need to take your cat there as well and they have cat houses in the cat kennels as well! They label every kennel as to each pet and what they eat or if they take medicine and they take absolute true care! I love this place it makes my heart warm! And the dogs are so cute playing together it's so adorable! If I could give 10...

This place has earned every ounce of praise it receives. My expectations as a first-time doggie daycare user were knocked out of the ballpark !! One of my two dogs was soooo nervous, but they totally understood him, met him where he was at, worked with him and by the end of the day he was having the time of his life. When I went to pick them up, I was so impressed with all the staff I encountered, they didnt just hand my dogs back over, they talked me through everything, I can tell they really paid attention to my dogs and their interactions, which I of course loved hearing about! I could just feel how much they actually care to get to know each of the dogs and parents well, they treat both dogs and parents as individuals and it is clear they are brimming over with care, knowledge, interest, expertise, understanding and pure LOVE. I was given a tour of the premises and the pictures just dont do it justice. It is a wonderful facility (and with a kitty haven too for the feline friends that stay!) Both of my dogs had a wonderful day, they sent me pic updates to prove it!, and both passed out cold with smiles on their faces as soon as they were home - a good sign! We will definitely be back!!!...