O'Reilly Auto Parts — Local services in Liberty

Best experience I've had during a vehicle breakdown event because of the gentleman working that night (wish I could remember his name!) They didn't even have the part I needed (special radiator cap) but this guy went out of his way and spent a good bit of time searching computer inventory for something that would work to get me home safely without overheating. He also called another store and asked them to hold the part for me in case we didn't find another solution. Without reservation typed in every part number I could Google that might fit my radiator. Friendly, helpful, and genuinely seemed to want to help. At closing time that's hard to find anywhere and although I left with no improvement or solution to my radiator peoblem, the helpful employee made a bad situation a bit more tolerable knowing that there are folks out there who will stop and take the time to help. His partner that night, however, stopped helping me after one computer search and an aisle number. Im glad looked around the store long enough to get his assistance, because my mood/outlook/opinion/review of the store would have all been much different. During a vehicle breakdown moment you really don't want to be passively dismissed to do a return and clean some shelves. So thank you sir, for helping me keep a positive outlook and optimistic spirit that night. Btw, i made it...

I buy a lot of parts, went there today 7/22/2023 @ 2:00pm. They said they didn’t have a oil pan drain plug on hand but could have there by 4:00pm, so I proceeded back to the store and arrived about 3:50pm. Doors locked sign in the window, short staffed closed early. Now I have a vehicle in the air needing this drain plug, by the way I already paid for. I had to go back and put the old one back in, someone’s going to replace the 7 quarts of oil I put in, when I put the new drain plug in. Ordered the new one because the old one was leaking oil. Tell me how the worked out. Very unprofessional, I have worked doubles before because I was short staffed, what’s wrong with...

During the 20 minute Veterans Day parade in downtown Liberty, all roads leading to the store were closed and no customers could visit the location. Workers at this location threatened to call the police on my teenage son who was parked in their parking lot to watch his sister in high school walk with the ROTC. His car would have been in the completely closed off parking lot for approximately 30 minutes tops. This was rude and disrespectful. The entrance to and from the parking lot was completely barricaded so that no one could enter and he could leave to move his car. Do better. Respect the community that keeps you...