Princess Bridal Boutique — Local services in Lilburn

Came to buy my daughter’s quinceañera dress. We had it measured exactly to her size. The dress arrived a MONTH LATE. When we arrived to pick it up the dress didn’t fit the way it should. She explained it was because the dress we ordered was on back order but she ordered the same dress and would have it altered to my daughter’s size. She expected us to pay for the alternation but we refused so she said she would cover it. The alterations took twice the amount she said it would take. We had to go multiple times because she kept telling us it was ready. Horrible customer service, always eating or on the phone with friends. The dress WAS A MONTH LATE! She refused to give a discount and was unapologetic. She stated it wasn’t late because my daughter’s quince was still 3 weeks out and that was not her problem. We were vey direct that we needed it for the photoshoot that we scheduled months in advance (just like the dress). If you look at the other comments she has a habit of doing this. I do not recommend this place at all! You will run into...

Worst service ever! I went in time and ordered my dress to be exactly my size. I went when they told me my dress had arrived only to find out they ordered the wrong size. Their excuse was that the size ten comes in earlier and there was no issue they could fix it to my size. I come in two weeks later to try it on and the lady said it was already ready for me to take home she didn’t even fit it on me because she was too busy eating. All the details are ruined and they messed up the top part! Definitely never...

Terrible customer service. I simply called to ask a question, and the Spanish-speaking lady hung up on me. When I called back, she said, “No English.” I told her she could have just said that instead of hanging up. The customer service is truly awful—you can’t even call to ask a simple question without someone having an attitude. If you don’t like your job, just quit instead of being rude...