DM Fashion — Local services in Lindon

The low rating is due to poor and unaccommodating customer service. Before purchasing the dress, which was $90, I directly asked the employee about their return policy, she told me I had 14 days for a refund key word refund and said nothing else. I wanted to know that I could return because I wasn't sure on the dress and the price. A week later I went back to return the dress that was in perfect condition, the same employee (who was on her phone and wearing airpods throughout the entire process, and not a very good attitude) told me I would be getting a gift card through text, when I asked for a return, saying nothing about a gift card. I told her that she had informed me that I had the 14 days for a return, she said that she might've left that out last time, but that there was nothing that she can do for me. I asked if there was anyone else that I could speak to. She tried to get in contact with her manager, but it was later in the day so the manager did not answer (which was understandable), so I left my contact information. I didn't hear back the next day so I went back to the mall, that employee was helpful and apologized for being misinformed, but again, the manager wasn't willing to give me the refund. The manager said that by return the employee probably meant exchange. Return and exchange are not the same thing! I work in customer service, and we always make sure to distinguish between the two, so this was very misleading. And if I had known I would not have purchased the dress in the first place. Both times the employees admitted to misinforming me, and still no one was willing to give me the refund. I do not want a gift card, as I do not want to shop here again after this experience. I just want my money back, especially since the dress was in perfect condition, I don't see why its not possible. This is so abnormal for clothing brands, it feels like a crummy money grab, considering other people have had similar experiences. I left my contact information again and have still not heard back. I am just really frustrated and disappointed with the whole ordeal. If your staff is misinforming your customers and even admitting it, there should be more done to make it right. I want other potential customers to know what they are getting into before...

I ordered several suits when they ran a sale and all were final sale. I ordered all the same size and one suit fit considerably different than all the others. I contacted the company recognizing in my communication with them that these were final sale items, but that one suit fit so differently that I wondered if there could have been an error made with it. I told them I understood if nothing could be done about it, but that I wondered if I could return it for store credit even. I got an email back saying that they would give me store credit if I returned the suit. I sent the suit, a copy of the email conversation, as well as a copy of the order confirmation. It took over a week before I heard from someone and all they said was that I had to leave a 5 star google review as they don't normally take back any final sales. I did as they asked and gave them 5 stars. Several days later I received a phone call and they said they have not received the package and that I had to provide them with a tracking number to prove I had sent the package. I no longer had the receipt from USPS and now they are saying without that, they cannot do anything to help me out. Furthermore, they said it was an employee who is no longer with the company who approved the final sale and said it was their fault and that she never should have approved this. I told her I was sorry this has happened, but that it certainly isn't my fault their employee approved this and didn't tell me to submit a tracking number to them. At this point, I am out the swim suit and the store credit. This has been frustrating dealing with their customer service and this is poor customer service. At the end of the day, it's about $25 that I'm out, but as a company I would think you'd take better care of your customers and handle the $25 for yourself. I do not plan to shop here again and I will tell friends and family not to purchase from this...

DM fashion has a reward system that doesn't work, and if you try to contact them about it, they will say it is a you problem. They then sent me a dress without a button on it. I asked them if they had a button to send me so I could just fix it myself, and they said sure. After a month of waiting for it, I contacted them and asked if they sent it. They said "oh we don't have a button to send" nd I said okay then I'd just like to return it for a full refund. They said their policy doesn't allow that, even for dresses they send that are defective. I would also have to pay for shipping. Mind you, it took 3 months of me asking and reminding them and messaging them. So i called my bank and opened a dispute. wow Did they suddenly want to contact me. Thy initially said they would provide a label, but asked if i want to exchange for a non defective dress. I said no because I was done with this company. . They then wanted me to return the dress, still pay for shipping mind you, and close the dispute before I did so. I said no. They tried calling me and I babysit during the day (I also did not want anything said that was not documented) but I would continue to contact through email. They then claimed I told them not to contact me, which I never did. Long story short: order at your own risk because if it comes and it isn't what was advertised or comes without a button, it is very much a you problem and they couldn't care less about customer service. I have all the pathetic emails I could post the pictures of but I'm turning them over to the bank as proof they made promises they didn't keep and that I didn't tell them not...