Dowling Toyota of Litchfield — Local services in Litchfield

I just wanted to publicly thank Pat for making my wife's buying experience so amazing. She had a truly poor experience at another Toyota dealership, so to come here and get the complete opposite was a huge relief.

We were not planning on purchasing a car this year. Life just threw us a curve ball and we'd accepted that we needed one immediately. We'd planned on buying a used car, but when my wife walked into Dowling they didn't have any, which is pretty much the situation everywhere right now. Pat very politely pointed out the error in our thinking: used cars prices and interest rates mean that at the price point we were shopping, it just didn't make any sense.

He then showed my wife exactly what we needed in a car. Gave her ZERO hassle and promised to take care of all the paperwork for her. Then he delivered! We came back the next day and were in and out in less than ten minutes. Then he pulled the mice that is the sign of a true master salesman: he told us to take it home for the night and make sure it was what we wanted. He'd check back with us the next day to make sure before filing the paperwork. Now THAT'S how you win customers for life as a salesman! And he did call back and we of course said yes and we love our new car!

My wife hasn't stopped talking about buying her new car. Not the car - although she hasn't hesitated to go on about that either - but about Pat and how wonderful it was buying a car from him. And she wasn't the only one who was impressed. I'm planning to be in the market for a new Tacoma around this time next year. See...

We recently purchased a new Toyota vehicle from Dowling Toyota and we hold the highest of praise for this dealership and Chris Dowling. It was our privilege to fly in out of state and work with this great group of professionals. The process was simple and smooth. Chris will go above and beyond to get you the vehicle you need at the best deal around. If you encounter any problem, Chris will work to make it right!! They are honest upstanding professionals that more than adequately represent the quality that you expect from Toyota. Buying a vehicle from a dealership does not need to be complicated and we dare you to compare the experiences that you have had and will have with other dealers against the ease and straightforwardness that you will encounter with Dowling Toyota!! If you are looking for a vehicle, please check out Dowling Toyota as they will take care of you and give you the respect you deserve. This is a small family owned dealership that is not weighed down with the red tape, fees, and upselling that haunts the typical car purchasing experience. The Toyota brand is well represented and characterized by Dowling Toyota of Litchfield, CT. Do yourself a favor and call them for your next vehicle. Buy a vehicle from a Toyota dealer that you can trust. We did and it was an AMAZING...

I had an issue with a 2022 4Runner with 31K Miles that I just purchased ( Still under Warranty) Brought it to Dowling and had it looked at. My previous vehicle was a 2007 Rav4 AWD. The Rav4 is Automatic AWD, or you can press a button to engage it from a stop, the 4Runner is quite different with a sequence that you must go through (some what confusing) to engage 4Lo/4Hi/2Hi/DAC/ATRAC. To make a long story short I was trying out the different systems and I got stuck in 4Lo and I could not get it out? Drove it in Reverse, than Forward (In 2Hi) but it would not disengage? So I called Dowling's Service Department while in the car for help and I get this guy Pat to ask for some guidance, and what do I get? A really nasty person talking down to me, telling me that I'm looking for trouble and that he was not going to help me!!! All I have to say is, this guy needs a Vacation! Completely disrespectful, Arrogant, full of himself (He said I have 37 Years of experience) BIG DEAL DUMMY! When you talk down to people, and not offer help you should be FIRED! Last time I'll go to this dealership! YOU SUCK! This is directed at Pat! Matt, and Chris...