Ace Hardware-Little Chute — Local services in Little Chute

Two instances really stick out to me. Just recently I received a gift that was purchased from Ace hardware in little chute, I had to return it because I already had the product purchased for me. I was giving the original receipt to make returns quick and easy. I went to the service desk and said I needed to return the gift. No problem the associate said, he just needed the original credit card and a signature. I exclaimed that this was a gift so I don't have the card used to purchase the item. No problem, just a signature then and the associate said a full refund will be credited to the card. This was a gift purchased for me from someone else..... The other instance was a few winters ago my snowblower drive belt broke while using it. I took it out and drove to the Ace, two of the workers were outside watching it snow. I grabbed the broken belt and before I even got in the store the guys outside said they don't carry that anymore. Could you at least look I asked. Nope, they said, don't have it. Disappointed I went home and shoveled the rest of the snow. The following day, Monday, I stopped at the snowblower/lawnmower fix it shop with broken belt. They gave me the right one and said next time go-to Ace on the weekends they carry all the belts we do. Sure enough they did in fact have...

This is what you call a convenience hardwrlare store! They have all the things a normal Home Depot or Menards would have bit at a convenience price. Whicheand you pay extra for everything just cause your there! I purchased reacement garage door sensors and the next day seen the exact same ones at Home Depot for $12 less and not even on sale! I went back and asked if they matched prices and the manager told me "you should of gotten them there than" WOW. $12 must not be much of a loss for patronage. After that I've been looking over my receipts since January and comparing them to other store prices.... Money spent at Lindner Ace. January- October =$748.33 money spent vs competitor+$72.16 that is nearly 10% higher than any other ace! Sad, very sad! It must be their justification to have 8 employees harrassing you or standing around the water cooler. The I'm my 40+years there hasn't been more than 4 customers in the store at one time ever. Maybe I'd suggest to cut down there overhead with employees and adjust the pricing on EVERYTHING. $72.16 extra in only 10months?!? How much more have I unknowimgly overspentin my 20yrs I've been going there?! I will now drive the extra 10 miles to a big chain store. Sorry Lindners you lost me and my family with the pricing and...

Update: I called the number left below by the owner and was sent to an Ace Hardware in Sturgeon Bay who had no idea what I was calling about. After I explained I was calling in regards to a review, the guy said "well what are you going to do now that you called?" I said "I was told to call this number" and I was told they had no idea what I was talking about and probably had the wrong number. So, I called, and nobody talked to me, as the owner told me to do so in the response.

It was very uncomfortable to come here. I came in to get some keys made and nobody wanted to do it. The keys got passed off between 2 different employees and everyone was just standing around talking and ignoring me and staring at me like I was interrupting them.... Then the man tried to tell me to get a job and that they are hiring when Im just trying to purchase keys (they assumed I don't work because I'm a female and at the store at 7:30 am?)... the employees definitely don't care about the customers. Sorry for making the mistake of coming to your store to get my keys made. Not to mention their entire parking lot is filled with potholes. I hope you are able to treat your remaining customers better. Giving 2 stars because at least they made my keys after they kept...