Moon Spa — Local services in Littleton

I went to Moon Spa last night for what was supposed to be a relaxing 90 minute massage as my "mamas night out"... And it is very disappointing to say that I had the WORST experience ever. The service, the massage, everything about it left me so unhappy. I woke up hurting more than I did when I walked into Moon Spa.

Let me start by saying that I am a recently new mama with a lot of injuries/specific areas of pain, so massages are a regular in my life. I know what to expect, and what makes the experience comfortable and relaxing. However, I am new to the area, saw the great reviews and went in excited with high hopes about this place! Unfortunately that was not what I experienced.

Upon walking in, no one introduced themselves to me, asked me if I needed anything, or made the experience welcoming. They did not have me fill out any forms on my injuries, past experiences, areas of pain, allergies, medications, etc. They did not talk to me about those either. In fact, barely any words were spoken to me at all. This is a NECESSARY practice to ensure the customers safety.

My massage "therapist" (I put that in quotes because I genuinely do not believe she was a trained professional) was VERY rough, aggressive and hasty. Nothing about this massage was relaxing. It felt as if she was rushing through the entire massage. I was wincing in pain the whole time from not only the pressure but her nails digging into me. I even had to ask her to be more gentle and slow multiple times, without success of a more relaxing experience. She used her elbows over my bones so hard that I woke up with bruising this morning. I will be going into my chiropractor today, as I can not straighten out my back or lift my leg past a certain point after this massage.

Aside from the physical discomfort of the massage, I left very unhappy with a few other "services". Their "hot oil" was cold after the first five minutes, the music was a 1 minute song on repeat for 90 minutes at a very loud volume and the room itself was cold. I also had to pull the blanket over my "personal areas" to cover them, as the massage therapist did not. It was very uncomfortable and unsettling to experience that. She also walked out of the room and left the door wide open multiple times, with me just laying naked on the bed.

Needless to say, this experience was the worst I have ever had. Unprofessional service, painful and uncomfortable massage, and no respect towards the customers privacy/needs. I am not one to write reviews, or walk away unhappy with many experiences. But if I can help people from walking into an experience like the one I had at Moon Spa, I need to share my experience. I would 100% never recommend...

Worst massage and experience EVER.

No introduction of my therapist, guess she’s lucky I don’t know her name.

She wanted to take my paperwork before I was done with it..?

No interest in what I wanted, which was just a relaxing massage.

No technique at all, and by that I mean all over the place and hurting me!

She was using the fastest pace ever imaginable and didn’t wait a single second for my muscles or tissues to respond.

Not to mention the most jarring, unpleasant, poking, punching, “deep tissue”. The most Unbearable pressure. Like getting beat up.

She left the room SIX times, leaving the door wide open each time.

The music was one song on repeat for two hours.

I HAVE BONES THAT DO NOT REQUIRE AND NEVER WILL REQUIRE THE SAME AMOUNT OF PRESSURE AS MUSCLE COVERED AREAS. (Ribs, spine) I am a small person, I can be injured with that much pressure.

When I ask for lighter pressure she laughed and continued on. She would change up for a second to what was relaxing, but just like that, she’d startle me with her own crazy, non therapeutic, angry non-sense.

If you go to this place already and enjoy it, please stay. But if you are looking for a cheap massage, or to try massage out, please I recommend to go to a more mainstream place. You will be treated right and follow correct guidelines, not putting yourself or others in jeopardy.

After my massage, I feel like I’ve been beaten up, worked 12 hours, been sick... I feel awful. Before my massage, I felt 100% just needed to relax. So...

My husband and I booked a couples massage here for our first massage experience, and it was honestly awful from start to finish. There was a major language barrier right away, which led to a lot of miscommunication. The staff barely spoke or understood English, and we were given no clear instructions. All they said was "get on the table" and then left the room. We weren’t even sure if we were supposed to remove our underwear, and when we went to ask, one of the massage therapists walked in while my husband was fully naked — even though we were clearly yelling “no, no, we’re not ready!” It was extremely uncomfortable and unprofessional.

We specifically requested light to medium pressure, but they ignored that completely. The pressure used was excessive — at times it felt like my shoulder was going to pop out of place. I woke up the next morning covered in bruises on my back, and I am now in serious pain. I can barely move. My husband is also in pain and very sore — this was not a “good sore,” it was a damaging experience.

Despite all of this, my husband still tipped generously. But the therapist had the audacity to say the tip was "too little" and asked us to add more. It came off as greedy and made an already bad experience even worse. In total, we ended up paying $330 for a two-hour reflexology massage — including a $30 tip we were pressured to give.

Not welcoming. Not professional. Not worth it. We will absolutely not...