Camping World RV Sales — Local services in Logan Township

edited 3 years after purchase: This is actually a .5, but you cannot give a half star. We are loyal to a fault, which CW tested. First, we needed a new awning, took a bit to get it installed, when I picked our rig up, I inspected their work. Multiple tears in the awning itself, and not secured to the RV properly. When I brought this to their attention, service acted as if they were doing me a favor by replacing the defective item. 2nd issue, needed to replace our black tank due to a leak. Informed them of our scheduled trip. Dropped our Rig off 3 weeks before the trip. No communication at all. Finally, after multiple calls, emails, and showing up to the facility. Informed the person that orders parts was on vacation. No parts were ordered. I had to rig the tank so we could go on our annual trip. 3rd, purchased tires with a warranty, after 2 seasons tire went flat. No nail, puncture or blow out. Again, called informed service and parts of impending trip in 2 weeks. Tire was changed day before we left, messing up our packing. Also, while tire was no longer maufactured, so no warranty, offered no discount. 4th, straw that broke the camels back, after setting up site at the beach, AC, that CW installed less than a year, did not work. Had to get a mobile to tech to come to the park. $650 later, informed CW did not put mounting screw in to avoid movement during transport. Also, fan bar was bent, which can only happen during transport from the factor or installation, either way the tech should have noticed. Again, installed another defective item, offered no solutions. AC company will honor warranty, CW, not so much. When asked by parts department what i expected, "to not install defective parts". Since I sent the email, have been ghosted. CW is unprofessional, communication is nonexistent. I have had to contact coporate on multiple occassions. Maybe the CEO should focus on his customers, and not a kid who lost a baseball.

3 years ago: We looked at the reviews for camping world, some were good, on some FB pages, they get slammed, we set up an appointment to see for ourselves. We were introduced to our salesman, Bill Ennis, so easy to remember his name. He was the absolute best! Found us a rig that checked all of our boxes, even added a few. It's used, but with low miles, plus well within our budget. He didn't try to upsell us, he put us in the rig we that is good for us. Ali in finance is incredible! Kept us in our budget, was friendly, and professional throughout the whole process. She also educated us on not only the process, but the extras that are included. Melanie help guide us with getting what we needed, plus after some miscommunication, ensured we received what was promised. One of the ladies in the retail area, feel terrible, cannot remember her name, guided us through what we needed to purchase for our first trip. Again, no upsell, exactly what we needed. Fernando in service was a huge help in completing a few repairs that were needed. He was completely professional and made sure we were taken care of.

The following is the pros and cons:

Pros: -Bill in sales, friendly, probably has forgotten more than most salespeople will ever know. -Put us in the rig that was right for us. -Ali made the finance process painless, and within our budget. -Staff is helpful, ensuring you purchase what you need, not what you don't. -Fernando is great. -made necessary repairs without charging us. -Retail store has everything you need at great prices. -The "extras" you receive at purchase is like what no other dealer offers.

Cons: -There presell check could be better, had to make several small repairs that should have been addressed prior to our purchase. -The walk through could/should have been more thorough. -Service is awful, installed multiple defective items they tried to pass off. If I did not inspect work, would have left facility. -Communication is non-existent. -Fernando left the company -No accoutability for...

I’m giving high starts so it shows, only one blocks the item from showing. Please read our experience below.

Background: It’s breaking my heart to write this review given the experience we had at Camping World, Swedesboro, NJ. My husband and I are traveling the 50 states, living full-time in our RV. After a year of ownership and visiting 15 states, we knew our RV would need maintenance and upgrades. We saved money all year, cutting costs by cooking at home. We disciplined ourselves to save money. We wanted a new stove and for my 40th birthday, I asked for the washer-dryer instead of a trip or gift. My husband wanted necessary maintenance too.

By October, just in time for my birthday, we finally saved enough for upgrades. Camping World in Swedesboro had a labor special, which allowed us to stretch our budget. At the store, we spoke with Lora in Parts and Jenn in Service. We paid for the parts and scheduled maintenance. Jenn promised to call after seeing the RV to finalize the quote.

The Good: Lora Owen in Parts did her job. Lora updated us on a gas line issue with the stove, quoting additional labor and materials. She kept us informed throughout, and by Wednesday, the gas range and washer-dryer installations were complete. The new range works wonderfully, and the washer-dryer installation was clean and functional, though I wish they’d suggested a base to reduce shaking during use.

The Bad: Jenn in Service was the complete opposite. She never emailed or called us. In-store, she rushed through interactions or redirected us to Lora, as if too busy to handle our concerns. Jenn charged us $2,516.43 for several services, including slide-out maintenance, wheel bearing packing, furnace service, water heater service, air conditioner service, roof preventative maintenance, and winterization. None of these were completed. When we picked up the RV, we found issues everywhere. The screen door we asked to replace, not replaced. Jenn never called to offer an alternative, such as mesh replacement, nor did she provide an explanation. The fire alarm was left mangled on the floor, not replaced or mentioned. The back ladder, which we specifically requested to be replaced due to a broken step, was returned untouched. Jenn didn’t provide updates, quotes, or solutions for any of these items. When we arrived for pick up, Jenn seemed agitated. She greeted us with “I only have 15 minutes,” rushed through the repair order, and didn’t conduct a walk-around of the RV—likely because she knew the work wasn’t done. Upon inspection, the roof looked the same as when we dropped it off, except for a new hole. The “scraped and resealed” roof Jenn promised was untouched. When we pointed this out, Jenn suggested we fix it ourselves, calling it “an easy fix.” Despite paying over $2,500, Jenn expected us to complete the work. Winterization wasn’t done; the tanks’ pipe openings had residue, and the drains showed no signs of antifreeze. We specifically requested the anode rod to be replaced, having dealt with hard water earlier in the year. Jenn claimed the rod “looked good and didn’t need changing,” but we believe it wasn’t even checked. Similarly, the air conditioning service was incomplete. The bedroom air conditioner doesn’t work. After turning it on, it made a noise and stopped functioning entirely.

The Ugly: After raising our concerns, the shop foreman promised a call from the service manager. On Saturday, Josie called and offered a $300 refund, but we explained that the issue wasn’t about money—it was about the work not being done.Tuesday, we contacted Camping World Corporate Offices. Eventually, we spoke with the store manager, who promised an update by Tuesday. It’s now Friday, and we still haven’t received a resolution.

My husband and I sacrificed and saved to maintain and upgrade our RV, only to be left heartbroken, financially drained, and emotionally exhausted by someone who blatantly took...

We just bought our first RV from Camping World of Bridgeport. Being entirely new to the world of RV's and travel trailers was overwhelming to say the least. My first encounter was by phone speaking to Vickie who works in parts. She spent 20 minutes educating me and answered all my newbie questions with sincere patience and care. After speaking with her, I made an appointment with Sales.

Before going to the dealership, I checked their online stock and had my eye on one that met our requirements. A day later I met with Tom, one of their Sales Reps. Tom spent the first 30 minutes getting to know me and what my requirements were. He grabbed a list of potential trailers to see and off we went. The snow or cold didn't deter him. We spent an hour on the trailer I had been viewing on their website. It was better than I imagined. It was in perfect condition and looked great! Tom explained that Camping World would repair/replace any items that were not a 100% functional. He demonstrated every aspect,function, and operation imaginable. He too answered all & any questions I threw at him. The couple questions he didn't know , he got back to me with the answers. Never the feeling of any pressure or time constraints. Without seeing another unit, I left a refundable deposit and decided to bring my wife back the next day for the final inspection. She has very high standard regarding appearance, cleanliness, and standards of living. Tom and the trailer passed with flying colors!! lol So before we left, we decided to purchase the Sunline Trailer. Somewhere along the way I forgot to mention that I've never towed a 29 foot trailer before!! One other slight detail was that access with our new RV to the rear of my property was impaired by the 10 trees that blew down a few days before we were to take possession. The folks at Bridgeport were more than understanding and made room on their lot while my trees were removed. Again, no pressure.

So the day we were scheduled to take possession, we meet Dave from their Service Department for travel trailer 101. Dave drew the short straw to show us how everything works, what needs to be done to keep these things working and what to do if they stop working!! The level of detail he went through was incredible. I asked him about Camping World's 22 point inspection and whether or not he performed one. He looked at me bewildered, with his head cocked and replied in a sincere but friendly voice - "22 points, how 300 points" - we all laughed. Point being he was very proud of all his hard work and it rightfully showed. In the service bay, there were many other techs who stopped what they were doing to explain and show us how to safely operate the trailer. How to set up and dismantle the weight distribution system etc.

As we were wrapping up we met Brian K, the Finance Manager to pick up the temp tags & registration. Brian handled the financial side of the sale and helped us select a cost effective service plan. At the very close of our day we met TJ, the Sales Manager. We told him that he was fortunate to have such a dedicated, professional, and friendly team of folks working together under one roof.

If you're looking for a camper or need help with one, stop by Bridgeport and tell them Phil sent you!! You won't regret...