Locked In Escape Room - Logan — Local services in Logan

Had a bad 1st experience here with our family doing “Jail Break.” I truly felt that we waisted $120. The jail wardens were mostly unhelpful and apparently one of them was in training. We were never offered to go through the room without the second warden. We were just told that we needed to ignore one of the wardens… but then we had to figure out which one we needed to ignore. That warden spoke when he apparently shouldn’t have spoken and wasted quite a bit of my time while trying to escape. It was frustrating and aggravating.

Several months later, my son wanted to do an escape room for his birthday, so we paid for him and a bunch of his friends to go do the exact same escape room. He wanted to try to escape. So there goes another $100 or so. He had a good time. My husband said it was a much better experience.

After the owners left me a response here on google maps, I contacted them and wrote out a lengthy explanation for my negative review. They offered me their side of the story and insisted that I contact small local businesses before leaving negative reviews. (It’s not my responsibility to be your QA person when I’m spending $120 per hour on your establishment.) I was never offered compensation for our very poor first experience. Additionally, I was reprimanded for documenting and sharing my experience here on google maps. I was offered a 20% discount for a future experience at locked in Logan which I doubt I’ll be using. 🤷🏼‍♀️ You have a lot of positive reviews. Most people are obviously having a good time. It just so happens that our 1st experience cost us $120. And I wouldn’t recommend the experience to anyone else, nor do I plan on returning.

Just as you feel that you were treated unfairly by me, I feel that you did nothing to compensate me for my lost $120 and poor experience. 🤷🏼‍♀️

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I did an escape room with my family and it was so much fun! We did JailBreak, they locked us in separate cells and there was this cool way for us to pass stuff to each other. Once we unlocked our cells we still had to “escape”. There was a secret room that we unlocked and we got out with a few minutes of extra time. This was my first time doing an escape room and I definitely want to do it again! At first it felt kinda weird with the game master being in there and all but I got into the game really quickly and almost forgot he was there. The game master was helpful in giving us hints when we needed them and he gave us a few extra minutes to finish while he was cleaning up, because we were really close to getting out. Teamwork and communication are key to getting out. The hour went by really quickly and I wasn’t bored at all. After we got out, we could pick out signs with phrases on them and there were some really funny ones. My favorite ones were “No one said there would be math” and “I should have brought different friends...”. There were a lot of other funny ones too and I don’t know what could have made this experience any better. I want to do the Ripper escape room next and I’m sure it will be an amazing...

We did the Lost in the 50s room & it was a very fun experience overall. The only reason I put 2 stars is because the room was very unprepared. I have been to many other escape rooms & haven’t experienced anything like this. One of our locks was finicky so even though we got the code correctly, the game master had to help us with it a few minutes after we moved on from doubting ourselves. Also, when we opened one cabinet, it was supposed to have a word search in it, but did not. She came back a few minutes later (again) & gave it to us. When we opened another cabinet, it was in there...incorrectly placed. The biggest set back for our experience was the fact that the mini jukebox wasn’t working when we figured out the code. Again, doubting ourselves we moved onto something else, when the game master had to leave the room yet again to get help. They machine wasn’t plugged in and the 2 employees worked for a few minutes to fix it. The fact that there were problems is understandable, I can be patient to have a good experience, but I just think they should have compensated us for the mishaps with some extra time added for us to figure things out or even an apology for the...