Spring Street Antique Mall — Local services in Logan

My one-star review is solely due to the experience I had with the staff today and not a reflection of the selection, pricing or anything else.

After waiting 15 minutes in line, I informed the girl at the counter that I was interested in an antique clock in one of the booths and that I had questions about it. I asked her to accompany me to the booth, so I could show her the particular clock in which I was interested.

After staring at me for a few seconds, she said in an unhelpful manner, "Well, I don't know what clock you're talking about."

"I understand that," I said. "That's why I'd like to show it to you."

She reluctantly left her position at the counter and followed me halfway down the aisle to the booth. I showed her the clock and she looked at it, reading the price label.

"It appears to have everything except the pendulum," I said to her. "Do you know if it's missing or perhaps the dealer placed it behind the counter for security reasons?"

"I have no idea," she replied.

"Well, I'm interested in submitting an offer, but I'd like to know whether it has the pendulum or not, so if you could check, I'd appreciate it."

She looked at me, obviously annoyed.

I told her what I wanted to offer and asked her if she could submit my offer to the dealer.

Seemingly confused, she proceeded to tell me that the label was marked "as is," so the dealer "probably" wouldn't do anything on it.

"Well, that's a very reasonable offer and I'd like to see if they'd do any better on it. Plus I'd like to know if the pendulum comes with it," I said.

My offer was 20% off asking price and the item was over $100. At most antique stores, they're more than willing to submit offers to the dealers, so long as the item is over a particular amount, usually $20 to $50. Even if they reject your initial offer, they usually counter and, if you agree, they've sold their item and made a profit.

She stomped back to the front counter--and proceeded to cash out another customer! She never called the dealer or anything. Abandoned and ignored, she just left me standing there!

I went back in line and waited another 10 minutes or so. When my time came once again, I asked her if she was going to call the dealer and submit my offer.

"It said that it was as-is, so they won't do anything," she said. "That means it's firm."

"It may very well be firm, but as-is concerns condition, not price. If the dealer meant firm, I'm sure they would have said so on the sticker. They said it was as-is because it doesn't work," was my reply.

After I said that, an old woman employee barked at me, "We know the difference! It's as-is! We're not calling!"

"Ok then," I said in a frustrated tone. "Thanks for your help!"

I then left without buying the clock.

I go to a lot of antique stores and have done so for years. This was the worst customer service of any that I've been to.

Horrible,...

A good antique mall. This is one is not large but is big enough to be worth the stop if you are in the area. We have visited at least twice and will be back at some point, but only visit every couple years or so alternating between the malls in the area. On both visits we found a few things of interest. Prices range from way overpriced to very reasonable, depending on the booth. It is big enough to have a good variety or items and you are likely to find at least some of what you are looking for, though it might not be at your price point. Facility was clean and staff was helpful. Cons, they did not do an adequate job wrapping one of my wife's delicate items and put too much in the sack and it was damaged. Also you have to ask for an itemized receipt to get one and the descriptions on the receipt are vague so we could not figure out what cost how much once we were home. Lastly the parking lot is in awful condition due to lack of maintenance - we had to dodge many large holes. Still, the cons are of limited impact so it is still recommended if you are into antique malls and traveling through the...

As a seasoned antique mall rat, it's always a good sign to me when there are "preview booths" sitting outside an establishment like this. These booths may not have the highest quality antiques, but they do provide a preview on general pricing - and you can usually find a diamond in the rough or two in the jumble. I sure did! Upon entering, the staff was friendly and courteous and good for a chat. Above and beyond, they even asked what I may be in the market for - this is some top-notch customer service in my book. These kind of antique malls with multiple vendors can be overwhelming, but when the staff is familiar with their vendors/vendor specialities, it can make the experience so much more special. I love to browse, of course, but I also know what I'm specifically looking for/collecting. Staff was able to direct me to some great items and I made some fantastic purchases. 10/10 would...