Zerorez Cache Valley — Local services in Logan

They showed up, turned on the furnace, and while it was running used an air hose to "blow out the debris". Needless to say, there was no cleaning that took place, except the entire house because there was a thick layer of crap all over everything and every surface in the house. They were in, out and done in two hours and left the home in far worse condition than when they began.

We originally scheduled this appointment to clean the rather copious amounts of dirt, cement (old plaster walls), wood particles and other various debris since the air ducts were installed (house was built in 1919). Originally I was satisfied that they had probably cleared most of the debris out and that it would likely help with our constant runny noses, sneezing and general discomfort while living in the home.

Here I am months later changing my original review. Why? Because after having a mouse find its way into one of our ducts and leaving a rather foul odor on the main floor... we have spent a lot of time crawling around the crawlspace trying to find the source of the smell, only to have agreed that it must be in a return air duct. While trying to determine the location of this issue, we have found that no cleaning of any kind actually took place, and that every bit of debris and material we hoped would be removed was rather instead pushed into hard to see corners and down into other duct holes where it's virtually impossible to remove without paying someone to come and disassemble the air ducts to perform the correct cleaning.

So now, after paying to have them come clean this, I am paying to have someone come out and actually clean this the way it should have happened the first time. The guy who came here literally didn't even check the furnace filter after he left. He just bowed out leaving our house completely covered from god knows what came out of the vents while it was running. Furnace filter was absolutely caked in debris (shocker). I didn't check this immediately after the appointment as I figured it was SOP to swap the filter out (we had spare filters sitting two feet away from the furnace).

We originally booked this appointment making it known that we knew the supply and return ducts had a LOT of debris in them. We literally remodeled the upstairs last year and we knew there was debris that fell into the ducts while work was being performed during the remodel process. Unfortunately, I really don't think the technician assigned to clean the ducts for us was correctly trained to do so, and/or properly equipped.

Do I believe they should have backed out of a job they were not prepared to handle? Yes. Should I have made a bigger issue about this during, and immediately after this appointment? Absolutely.

Unfortunately I cannot take back the time that has since passed or change the fact I did pay them for......

TL;DR: I used to clean carpets professionally for 3 years. This was a great experience.

They texted a reminder 2 days before my appointment and called when they were 15 minutes out. The young man who cleaned the carpet wore booties on his shoes and answered all my questions and concerns. He was even . I love that they put little corner guards on my baseboards so as not to damage it with the vacuum hose. Small carpet fans were placed in each room upon completion to expedite the drying process. The carpets weren’t filthy to begin with, but, had some high traffic areas I was concerned about. While the carpet in those areas still doesn’t lay quite the same as low traffic areas, it is noticeably cleaner and softer. The carpets dried quickly. We also had John stretch the carpet the next day to remove the bubbles and ripples it had developed over 5 years. I was hesitant on the stretching and thought of calling a carpet place instead. But, not only was the carpet stretched to our satisfaction. But, John was a pleasure to work with. Very friendly and service oriented. He said occasionally there may be a spot that is missed, and that if there was, not to hesitate giving a call back. It’s only been a few hours, but, so far so good. In summary, I had a great experience and wouldn’t hesitate recommending them to family and friends. I can’t really speak to their “patented empowered water” marketing claim. Like I said, my carpets probably weren’t dirty enough to really put that to the test against more powerful chemical cleaning like what I used to do. But, my son is learning to crawl, and it’s comforting to know that the carpet is not toxic in any way every time he puts his...

Edit. Jon came back out the day after and redid the couches and they look great now! They were all over fixing this issue for us and we are very happy with how it turned out. Great company to work with. Thank you...

Old review: The guy that helped us today (I don't remember his name) was very professional, nice and easy to work with. He was here for a little under 2 hours. Unfortunately the couches still look dirty. Not everywhere but there are spots that don't look like they were cleaned at all. He mentioned that there is only so much you can do with cotton and that they don't really come clean. This was after he was already done and I asked him about a few places that looked dirty. I asked him to clean one spot again. He did and it is now dry and it still looks dirty. I don't know if that's a zerorez thing or just cotton in general. It would have been nice to know that beforehand. I was expecting to have my couches look like new. He said they would look better once they dried but they are dry to the touch and don't...