Capella Apparel Wholesale — Local services in Los Angeles

I was excited about receiving the items at such a reasonable price and they were cute. A few of the items had some stains on them. Items from 2 different orders had stains. A total of 4 items. I called for a couple of days, i wasn't able to leave a voicemail. I eventually looked at my invoice and saw another number to call.. no answer. So then, I send an email. First, i was told to send some photos of the garments and they will do a partial refund and return labels will be sent to me. Well, i didn't partially pay for the items. As a business owner, that is not what i would tell a customer. I would try to make the situation right. Well I sent my reply to them 48 hours ago and haven't heard from them. And still no answer.. A customer actually was going to purchase 2 of the garments but couldn't because of the stains. As a business owner, you don't want to see capital walking out of the door. I would say inspect all items before you place them on your floor. But, i guess that actually wouldn't matter since they don't answer the phone or...

I'm currently waiting to pick up my order as it's ready. I called to check what type of verification if any, is needed besides the order number . I explained that I don't have a phone so I simply needed to know what I should bring in to be able to p/u my order. Who ever answered stated that they didn't know anything, that he doesn't work there to call later for an answer from somebody who does. 1st and foremost why would you have somebody answering a call when they have absolutely no knowledge. Besides that, it just sounded like it I was a bother to him. Makes the business look very unprofessional. I had no idea about all these bad reviews until i made this call tbh. Lets see if the order is at least complete...

Beware of this store! I would post zero stars if I could. I purchased almost $600 in inventory and this company didn't deliver anything. I am trying to get in contact with them but they have yet to pick up any of my calls. I left countless voicemails and emails and they still refuse to get back to me. Be careful, buy with them only if you have money to lose. They also seem to get random people to comment great things about their company but review the comments, it seems this company...