Paper Hero's Games — Local services in Los Angeles

I previously left a review about a negative experience with an employee over the phone at PHG. This new update is recent as of 06/27/25 and reflects the kindness and prompt help from the actual owner of Paper Hero Games.

Id had a pair of headphones taken during an FnM game the week prior and have been pretty busted up about the whole thing, not because the headphones were neccessarily expensive but because i go to the store to play games, unwind, and have a good time among peers. It sucks when stuff like this happens in what people consider safe spaces, lame terminology, i know.

Either way, the owner Fawx reached out to me after the previous review and offered to look back through the cameras and even offered to replace the headphones fully. Even though there wasn't anything on the cameras visible, thats a level of both being a good human being and customer service I can support.

Regardless of maybe 1 errant bad player, and one admittedly not so nice employee, my overall experience with PHG is a positive one, and the store does deserve business. The owner spent what i could only assume is several hours looking through video for me. The least you could do is buy a pack of magic cards (maybe more if youre loaded idk).

Ive updated this review to 5 stars, despite the loss of property, the quick response to try and make things right by the owner is not something most places would do, even IF they caught...

A friend recommended this place to me for Warhammer stuff while I was in the area temporarily. The store has a good selection of cards, board games, etc. Sad the price for the Warhammer product is MSRP, but they had a good amount of stock.

The only reason why I rated this place 2 stars is because this one guy with a face mask irked me real hard. Not sure if he's the owner, staff, or a customer. But he hovered around watching me the entire time I was there. Even pointed things out just because I'm looking at it. It gave the store an unfriendly vibe.

If he's reading this: Dude, chill. I just wanted to see the store, since I like places like these. I don't know if something happened in the past where the store got robbed or something. But you made me feel unwelcomed, and I don't want to come back again...

Customer service has improved. Amber is always attentive and nice to deal with. What’s upsetting is the scalping prices. I know this shop got an MSRP allotment of Final Fantasy cards and seeing them sell a 69$ commander deck for 120$ just cus they feel like they can is disappointing. Again I want to support local but when I was able to get product on day one for MSRP from Amazon I’m still really only coming here for some dragon shields or dice. Card prices aren’t worth it.

Reply to owner: it’s 2025, you use a modern pos system, you can set prices to whatever you want across the board. Your statement about not being able to mix MSRP with “market price” (aka scalper price) feels super...