the perch — Local services in Los Angeles

I've had a very positive experience here at The Perch—just re-upped my 3rd lease. I'm a grizzled 'ol apartment livin' pro at this point in my life, having spent 25 years in NYC and dealing with management companies and landlords there. No management company is perfect and while there's been some bumps in the road with my time here—one maintenance guy was a bit underwhelming, for example--everyone I've worked with, from the building managers to the corporate office contact have been attentive, professional and incredibly helpful with my specific needs.

The web based repair system and webchat/texting system has been solid for me. I've rarely had a need or a question linger for too long. Again, as someone who has dealt with numerous apts, I know that there can be delays and that not everyone on the staff is going to be an A+ talent. My approach is simple: be kind and respectful and you get kindness and respect in turn. There's a way of managing your management team so that they understand you aren't approaching with impatience or entitlement. The current manager Nadine has been the best. So big shout out there.

I really enjoy it here. the apt itself is quiet, super sunny, my car is safely parked below the bldg and I'm close to so many great things on the east side.

One of my faves is the fact that there's a mini Target next door which made the move from NYC to LA so seamless as everywhere I lived back east had a bodega on the corner—now I just have a...

This review is based on events after the tour. Left an extra star because the unit was nice and the building itself had decent amenities.

My fiancé and I had applied online to get one of the units and the communication thereafter was severely lacking. Prior to giving our social security number and then running our credit, Amanda (from the company that owns/runs athenPerch) was super responsive as well as Nadine via email. After our credit was ran and online it said Congrulations your application was approved. It all went dead silent. My fiancé emailed and called numerous times Tuesday-Friday and we didn’t get a response.

There was no lease to sign online and wanted to follow up on what was happening. Our theory is that they probably offered that unit to us too cheap . Nadine had offered 2850 for the unit and then another 200 less because of their special. Might’ve been too cheap for the company to rent out. A couple of days before we put in our application Amanda had called us saying they were honoring that price. But I guess not. To this day we have no idea what was happening. No rejection letter nothing.

We went ahead and leased another unit . Much bigger and we had heard from the...

Edit: It seemed that there was a big miscommunication during the managers’ transition period during our first visit, yet the new manager Eileen was so helpful and was extremely amiable during our second tour attempt today. We really liked the property and any apprehension we felt before was absolved thanks to Eileen and her showing of the carefully curated property. Thank you again to Eileen for your bright hospitality!

Original post: After a difficult time trying to schedule a tour, we showed up at 1pm on Wednesday (our promised time, changed because the manager does not come in on Thursdays and had a lunch break at 12) and waited for over 50 minutes. There was apparently a change of managers at the start of the month and as you can see on the sheet of paper, there was no reason for the new manager to have been unavailable for our scheduled tour. We called numerous times but to no avail and there was no response when we emailed the management as well. We are very disappointed, as we liked this Eagle Rock location, the apartment and...