TCT — Local services in Lovell

Absolutely worst internet service. Set up account and got the used outdated equipment and then didn’t get internet for 5 days after it was supposed to be turned on. Fiber optic cable was installed and runs like a turtle almost all the time…500 mbps and my tv buffers all the time even when it’s the only device connected. Computer and phone also run slow when they are the only devices connected. Customer service is absolutely horrible. They love to talk over you and argue when I simple told her I had never received any disconnect notice she basically called me a liar as she continued to speak over me about all the ways they allegedly send you notice of which I received none and even explained that it doesn’t make a difference or matter now but they should know and she still got pissy with me. Unfortunately they have a monopoly on service in Lovell. If you can find anyone...

When we moved here a year ago we loved this company. Always kind and helpful, very responsive. Currently though there seems to be a reoccurring theme. We'll have patchy internet that goes out for hours and when we try to fix the problem or ask for help they tell us we need to upgrade to some thing more expensive. I can understand upgrading if you live in a very rural place, but we live in the middle of Powell next to the college. Upgrading after a year sounds like a marketing ploy and we are currently considering switching companies. Again, we've never had any problems with this company, it just feels weird to be told after a year that we need to spend more money if we want reliable internet...

I'm not even paying for this service, and it's really disappointing. TCT sort of has a monopoly and everyone in town has problems because there's no competition. The internet is slow, it drops out all the time, and it gets really frustrating. I'm a college student right now and it's kind of scary to do schoolwork on the internet because is so poor here in Lovell. Customer service is friendly, but no matter how many times someone comes over the problems are never fixed. The quality for what you pay...