Supermarket Italy — Local services in Lyndhurst

Wow,

The cheese, a gift for a sick person who’d requested this cheese but no particular brand, . which is raw and unpasteurized cost me $65 for 14 ounces including shipping.

Okay that’s fine since I assumed naturally it’s supposed to be delivered cold with packaging costs, however the cheese arrived to an address which is less than 1 hour from their store yet somehow, despite a couple of melted ice packs the cheese was warm, hot even as it’s been a hot couple of day in shipping.

It arrived from an unknown to me shipper about 9pm Sunday night leaving the box in the driveway by the garage.

Despite I’d retrieved it immediately, it was warm and ready for the garbage with a note in it saying it “ may arrive warm” which they say is fine as it’s a hard cheese. Why wasn’t that on their website, I screenshot their disclaimer which says nothing about their cheeses arriving hot after days in shipment.

Who knows how it was stored before it arrived, i have no idea the conditions it was kept in if they would be so irresponsible to ship something this way arriving warm just less than 60 minutes away. How does that even happen? Even the cheapest UPS or FedEx would be 1 day and good ice shouldn’t have melted.

I’m not going to give it to her because it’s already an unpasteurized raw product and you could smell it through the box so I threw it out right away and then went to see if I misread something or just missed something on their website but no, I I realized they never bother to say online before you purchase that it may arrive to you (a whole hour away) warm, but they only mention it after you've bought and paid for it.

It does get better and funnier…there’s a box inside the box that says “free gifts”

Those free gifts are a box of grain that expires in 4 days, A bag of nuts that expires in 6 days, and cookies that expire in a little over a week. So I assume that’s how they get rid of items that are expiring perhaps supposed to make up for me spending $65 for nothing but warm raw and unpasteurized cheese) nobody I know is going to be so crazy to eat, and some expiring food I’ll throw out for the squirrels.

I’m afraid to know if they accept returns because it would only give me visions of people who priorly had these food products and returned them because they arrived warm, and then were sent to me or to who they were sent to next lol. But again that’s speculation they may not even accept returns or resell them after.

Back to the drawing board to find the raw unpasteurized Parmesan cheese this woman asked me for and to get it to her cool and refrigerated and hopefully before o visit her later this week.

None of this would have mattered had they bothered to be honest and say in their site that they don’t ship overnight, and that that don’t use enough ice packs or that even if you’re literally less than 60 minutes from their store they cannot manage to even ask you if you want your items cool or cold when they get there even if you have to pay more. Then I could have made an educated decision if I wanted to take a chance on getting warm smelly boxes of cheese or shop elsewhere.

Just my experience and opinions of what happened when I tried to but from them. $65 into the trash and I guess there will be some happy squirrels tomorrow.

I did but her another cheese she wanted from another place and I’ll update that info if they do a responsible job getting it here cold or at least cool.

Oh boy, when I clicked on their 1 star ratings on yell p it looks like this isn’t a fluke, please check their reviews by ratings , very unfortunate people do things like this to people .

**It gets better! They sent me an email asking for a picture of the “damaged” item for a refund which they know very well will look perfectly fine as you can’t photograph damage done by being left in a hot...

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