National Electronic Transit (N.E.T) — Local services in Lyndhurst

This is the worst experience I have ever had with a delivery company. The customer service lady, who I unfortunately had to deal with on multiple occasions, is just downright nasty. She could care less if you get your package or not. I do not think she even begins to understand the concept of service and customers. For a long period of time their telephone system was not working and I was unable to reach them at all. When I could reach them, they had no record of the previous confirmation of delivery date, although I had already arranged to take off work, they did not care and could not schedule another delivery for one to two weeks out, neither of which subsequent day I would be home. When I asked about a different day I was told there would be a $100 charge. Since we could not agree on a day my item is being sent back to the manufacturer and has been marked "rejected by customer." I will have to now dispute the charge through my credit card company to get a full...

Poor customer experience. I was told that I ordered the wrong item, was not getting the type of delivery I thought I would get and it took them weeks to work with the original company to simply schedule a delivery date.

Comment back to owner comment: This is just un-true, Design within reach went to bat on my behalf to ensure delivery. I have many many emails from design within reach showing that they attempted to reach you to no avail. The lady, Katrina, literally was yelling on the phone at me. Please feel free to listen to the recordings. The only reason the delivery man brought the furniture upstairs was because I met him in the lobby and tipped him to do so- he was incredibly nice. The office staff should learn from the...

Receptionist could care less about when your package is delivered and has a bad attitude. Never received a phone call the day prior as to when I would expect my delivery . Delivery was canceled because of an unexpected truck problem. Overall pretty frustrating and...