Junk King Atlanta South — Local services in Mableton

I wish I had a positive experience to share, as we booked an appointment with Junk King based on their reviews. Their service is absolutely terrible. We had an appointment LAST Saturday for them to show up between 1 and 3. We began calling around 2:30 to see where they were, and the call center told me that they had no idea where they were and couldn't get in contact with them, but someone would surely come out to the house that day. We called again around 6 to see if there was any chance someone was still coming, and the man we spoke with was very rude and didn't seem to have any sense of customer service. He basically said we were out of luck and didn't know what to tell us. For whatever reason, we took their advice and rescheduled for today between 1 and 3.

And lo and behold, they didn't show. Again. So I called the call center, spoke to Tiffany and Ana. Ana said "Oh, I think that truck is broken down but I'll call and check". So I waited for her return call. When she called back, she said the truck was broken down and they didn't know when it would be fixed and I should just reschedule (again) but give them more time to get it together. I asked simply why no one had called us to let us know, and she said that they were calling everyone and were trying to get to me but there were a lot of customers. She said "Well, I guess it's a good thing you called and checked". Of all of the communication between me and the junk service, I had to initiate all of it and basically plead with them to give me some answers. Everyone we spoke with was rude and made it apparent that they didn't care about their customers.

How are you going to have a two hour slot for "lots of customers" on the same day, and only one truck? It only takes a moment to call each customer and explain the situation, is all I'm saying.

Use another removal service; I would give no stars if I could. They aren't...

I hired this company about 4 months ago, although the movers were late, I understood that they possibly had another job before me due to the fact that I was scheduled between 12-2. But overall the job was done well that first time. I called them yesterday to ask if they would possibly be interested in doing another job for us on today 11/9/2017 and I was informed it would be no problem, and that I would be the FIRST client with a window from 7-9. NO ONE ever showed or called , so at 9:20 I called them, the supervisor nonchalantly stated that he would check to see the drivers location and call me back. An hour later I had still not received a call. When I called back, the owner seemed not to care very much that I wanted to cancel services. Nor did he give any explanation as to where they were, why they hadn't at least called or anything!!! We own several of these offices and you all have missed out on several business opportunities with our company. All we needed was a call to at least let us know. We had other service men coming to do jobs today and cleaning in that area after you all were complete. I could at least have given the cleaners a heads up before they loaded supplies and started this way ALL the way from...

The service provided was excellent on 2 separate occasions (1 week apart).

The 1st project, involved moving old office furniture. They arrived on time, however one of the workers had to leave the site. Junk King replaced him, yet despite to delayed (hours) start, they completed this very large job, remaining professional, courteous and creative. The job site was not easy to access on a Saturday (medicsl office building), yet the task was completed with confidence.

From this firsthand experience,,I hired JunkKing to clear out the garage & basement of my home the following week. They provided a goos estimate of the cost, arrived on time (again on a Saturday), and expertly removed the junk. They even found items I actually needed to keep, bringing this to my attention (e.g. a new unused GoPro camera).

In summary, I highly recommend without reservations the JunkKing and specifically Duane & Abraham for any size job to remove items (junk), to free you up to explore and do other things with your space. Freeing up any anxiety to do so.

Regards, Brad...