Madam Had'em Boutique Consignment — Local services in Manchester-by-the-Sea

I am very disappointed with their customer service. They asked me to leave my contact information for a bag I wanted to purchase because they needed to fix the belt first. That was in August of last year. Since then, I have stopped by or called them every few weeks to check on the status. I was repeatedly told that the repair was not yet completed.

The most recent call was on December last year, when I was assured that they still had my contact information and that the owner would contact me once she returned from her vacation. Today, I stopped by the store, only to be told that the bag had already been sold. The customer service representative explained that the person responsible for fixing the belt had thrown away my contact information.

They claimed to have posted the bag on social media, hoping I would see it. My question is: I waited almost half a year, but they couldn’t wait a few days? Where is the customer service? Why blame another person for this mistake? Why didn’t they record my information in their client database?

I guess I expected too much. This experience was very disappointing and demonstrated a lack of trustworthiness. It was a complete waste of my time and energy for nearly six months. I will definitely avoid this store...

I had a very bad experience and would recommend avoiding this store and the one in Marblehead for both consigning and purchasing. I consigned an expensive suede skirt which Madam Had'em had for 36 days which was never returned, I was never compensated for it, and the owner, Cheryl McGuire lied when I wrote to the BBB about trying to get back my skirt or compensation, claiming it was past the time on the contract therefore it was OK to lose it, whereas I have emails and a note from her employee Wendy Davis that proves I went to pick up my skirt only 36 days later, not more than 67 days she claimed. Besides, her selection of clothes are atrocious, out of fashion and out dated. if you want designer clothes, shop at the on-line designer boutiques for better selection and...

I went on Saturday and this is the only store in Manchester by the sea were I truly felt welcomed. The lady at the register was kind and helpful, made the whole shopping around so much better. The pieces in the store are very unique and again if you go to Manchester By The Sea for vintage shopping this is the place !!! Every other shop you won’t be greeted or treated nicely unless you look a certain way.

Thank you for making my day so much nicer! I’ll be back soon!

EDIT: I forgot to put a picture with the dress! My vintage Oscar de La Renta, I don’t have any recent one but this dress is so perfect for so many occasions. And because of the boutique and her owner will always have such an special meaning for me ❤️ Thank you again! P.S: I’ll update with a...