R & R Used Appliances & Repair — Local services in Marble Falls

I called R&R Appliance Repair because my ice maker stopped working. They were very quick to respond, Levi worked on the icemaker for less then an hour. Said it was froze up, but should be working now after defrost. Charged me $95, but the next day no ice, so I called him back and he said the ice maker was broke and he would order me another one for $248. When it came in he installed it. I guess they don't work over weekends because he never returned my calls about the new ice maker not working. As a matter of fact I called him for 2 weeks straight and NEVER heard back from him. His grandfather finally told me to call someone else. I took Levi's word that the ice maker was broke and ordered another one that cost me $35. When it came in I took the one he installed out only to find the ice maker was not the problem. There was clearly a burn mark on the back of the refrigerator, so I turn the housing unit over and found the dispenser solenoid had burned out. This was the first time in my life I have ever worked on a refrigerator and I found the problem in 10 minutes and the part for $16. You need a appliance repair...

This company was given to me by my Fridgidaire warranty company to repair my ice maker thats less than a year old. They are not a truthful or reliable company for Fridgedaire to be working with. I turned in the work order on August 29 and I'm still waiting for it to be repaired. .This is Oct 31.I've called the technician and was told the part would be in on a thursday that was Sept 16. Never a call to schedule a time for the repair. I made contact with them again about two weeks later again it would be in on thursday. I was giving them the benefit of the doubt because of covid and slow mail. I recieved no phone call again. I finally made contact with technician thru messaging him on October 26 and he finally he scheduled a day and time and never showed up. I had to call them to only get excuses and he rescheduled for Sat 31 and has still not shown up or called or returned my calls to see if they were coming. i've had to take of 1/2 days work and missed pay for lies...

Possibly the worst customer service I've ever received. They were scheduled to perform a repair on a Frigidaire cooktop that was under warranty. We did not choose this company; they were chosen through the warranty department at Frigidaire. We were scheduled for service on a Monday morning 8-12. They no called/no showed. I called them later that day to see what happened, and they seemed annoyed that I had called. They said they were busy and could try to fit me in that Wednesday morning. Again, Wednesday morning came and went, no call/no show. I didn't bother to try to reschedule with them again, and instead called Frigidaire to ask for another service company. This company is incredibly...