Marengo Guns — Local services in Marengo

Just a (black) woman trying to buy firearms FOR MY HOME. The store was having a 20% off sale the day I went to pick up my firearm, so I decided to look for a second firearm due to the sale.

The woman with the red hair (that started my initial order ) let me fill the paperwork COMPLETELY out for the 2nd gun then proceeded to do her side of the paperwork….THEN she tells me she can’t sell me the gun because I DIDNT KNOW THE NAME (BRAND) OF THE FIRST GUN (I had just purchased) when she asked me.?????!

Another salesman finished my paperwork with no issue and he didn’t ask me any questions in that transaction outside of the paperwork (for the 1st gun).

She said she had to deny me. Then proceeded to say SHE DIDN’T BELIEVE THAT THE 2nd GUN (I was trying to purchase) WASN’T FOR ME, AS WELL AS THE FIRST GUN ( I had just purchased MINUTES earlier.)!!!!?

So I PASSED the background check and was approved for the first gun (picked up minutes prior). But now I’m denied for the 2nd under her suspicion, because I didn’t know THE BRAND NAME of the guns???????? I was basing my selections off price, style (I’m a girl ) , and size of bullets not the BRAND. I even purchased BULLETS for the gun they said I didn’t know the caliber for. So how is that? I was stereotyped and not treated with fairness. I do NOT plan to return.

From the first visit to the last it was not a welcoming environment (the guy that helped me with the first gun was cool). I would’ve been better off driving the extra distance to a different store further away. The gun I was able to get, they didn’t even have in stock, the woman tried to give me the display they had out, that everyone had been playing with. Did not offer to order it, I had to ask her to.

*UPDATED: Their unprofessional response just further confirms MY experience.

I told no lie (no need), both guns took the same size bullets. The women used the words ‘name’ and ‘Taurus’, during the WHOLE conversation. I made sure both guns were the same as far as bullets, so I wouldn’t have to buy different ones. I’ve been to the range on multiple occasions handling and using big and small guns (if that matters).

And I CAN’T be banned from a store that never welcomed me in the...

Absolutely horrible customer service they will forever use the excuse that they are so busy that not a single person can answer the phone to even say this is Marengo guns may I place you on hold very sad excuses by all staff and I will also say if your not the owners pet you will not get special treatment crazy sad excuse of a business and the unprofessionalism in the comments back on these reviews is very scary! I would also hope that the used gun section on the website was properly managed multiple phone calls(unanswered of course because they are always just so busy) asking about used items “available” on the website to call and be told it’s either sold or on layaway but will make sure to find a way to not sell a firearm to an actual customer 0/10 for customer service 0/10 for customer satisfaction 0/10 for the way the business is ran absolutely would not do business here but I won’t hurt them not returning. Hope to spread awareness and happy I haven’t done business with you guys thanks in advance

Update owner thinks he doesn’t need to take care of customers it’s not the fact of it wasn’t fast enough for me it’s the fact every single time I call you it takes 9-10 phone calls crazy sad excuse bud so what’s your excuse for me calling your store at 9:30 with not a single answer real crazy huh sad excuse of a business owner way to talk to your customer clown your also a business that supplies goods to the people and you seem very far from wanting to do that I can stop by the store if we have an issue and we can discuss it in person? I’d love to fill out a complaint against every employee in your shop as of 11/8/2024 update again owner has excuse for why the phone can never be answered if you are understaffed say that if your so busy get an employee that solely answers your phone keep up the excuses I should not have to leave a voicemail if I’m calling right when open your store please advice me why your employees can not answer when it’s fresh opening time also we all know it’s a lie your store is so full that not a single employee can...

Since I have started getting into firearms earlier this year my wife and I have bout 4 handguns and somewhere around 5k rounds. We have been into the store double digit times. It’s never a bad vibe but today we had Cody. He was patient with every question. Pulled out any firearm we asked to see. Even looked for one in the back that wasn’t on the shelf. Dude goes above and beyond and knows how to delv customer service. So the 5 stars are def for Cody!!!! Update: I have bought 5 firearms and prob over 5k rounds since April. I purchased a hellcat pro via the website that came with 5 magazines and a range back. Being we live in Illinois I ordered the one that came with 15 round capacity. Well I get a call that whomever the purchase it from only has 3(15rd) and 2(17rd) mags. Why is it still on the site? I feel like I kind of got the bait and switch. Then I arrive at the store and a sales person told me they may be able to swap out the 2(17rd) magazine for two 15 round magazines if they have them in store. I come back after the 72 hour waiting period. I speak with that very same sales person. He grabs the two 15 round magazines and says I can’t swap but you can buy them. I’m fully aware they did not make the law but when you have the ability to swap for your customer why wouldn’t you? I’m sure they flip all those extra magazines to a diff store with diff state laws. It just sucks you don’t try to help out the customer in any way. Left a very bad taste in mouth. Update again gave them another try in July of 2025. A lady I’m not sure of her name but was awesome. Great customer service can tell she cares and helped me out on a extremely busy day for them...