Walgreens — Local services in Marion

The Marion, Ohio pharmacy is horrible. I asked for an auto refill immediately after transferring from Rite Aide. I was told I would need to first order each individual prescription before that could happen. Did that and continued over and over to ask for auto refill because they kept saying that it was set & prescriptions were enrolled. Yet, I was always having to call in and repeat the same steps. Prescriptions were sent in by doctor the previous time I tried to refill. I was told there were no more refills. Despite there being more refills. I called the doctor, and they were confused because there were in fact more refills. So they sent in a new batch of refills, thankfully. I assumed that maybe it was a glitch in Walgreens system. I also assumed that the medication was finally on auto refill considering how long I have had to keep asking and being told it was on auto refill. It’s not. Today 1/9/24 I called the automated system to determine if the medication was ready and they just didn’t call. The medication couldn’t be found at all. I called in spoke with a rush, rude, incompetent why and the rude staff member. She said the auto refill didn’t process because I need to order each individual one before placing it on auto refill because of us coming from rite aide. Despite me telling her I had done that and all the issues I was having. She still had no time to understand or help me understand. She also told me that there were no refills and I needed to call the doctor. I was irritated because what is the issue with the refills from doctor not coming through? She transferred me to the manager because I was beyond irritated because she wasn’t making sense. The manager says THEY DON’T DO AUTO REFILLS ON MEDICAID INSURANCE. She also tells me that 2 of the medications I requested had refills. But also told me to ask the doctor to call in prescriptions. But, why ma’am 2 of the 3 had additional refills? I can comprehend that he only sent in 1 refill for 1 prescription. So they are in fact being received and there would be no need for a call in. I like clarity and I have been irritated with this pharmacy since I switched. The manager apologized and said she will speak to her team. The increase of patients is overwhelming for all the pharmacies and regular life is as well. But you should be equipped to give customer service with empathy to understand. As well as to be understood. You shouldn’t feel as if what you are saying is right when you clearly didn’t know what you were talking about. I had to pray because Walgreens pharmacy & their confusion will not raise my blood pressure. Complete incompetence!!!!!!! Updated added photo 1 prescription refill. Pharmacy staff repetively stated she is looking at her computer and there were no refills. Since the automated system on the phone said no file could be found on prescription, and the pharmacy staff tried to convince me that there also were no refills, and I needed to call the doctors office again. I followed up with asking the manager on how many refills were on file for the 3 medications to see what she say. She stated that 2 of the 3 had refills. Which I asked her to refill. Attached photo states 3 refills. Automated phone system said no file on record. Pharmacy staff said no refills were available and I had to...

I called about a prescription to see if it was ready and a pharmacy technician named Autumn answered the phone. I've gone to that pharmacy for years and never had a problem. She told me that now the pharmacy doesn't carry certain prescriptions back there anymore and that they have to order certain medications from central fill. I told her that doesn't make any sense, it's a pharmacy. That's their business to carry medications that people need and not make customers wait for days to get their medications. I know, I used to be a pharmacy technician. She got snippy with me, which she usually does and told me it does make sense because they have taken on Rite Aid customers. I heard that she is head technician back there now, so I guess she thinks her shit doesn't stink anymore! I understand that they have double the load back there and nobody has more patience than myself when it comes to waiting on a prescription. I just love Kent and Tiffany who work back there and if it wasn't for them I would probably go somewhere else! Seems like since Emily the pharmacist left to go to the Walgreen's at Smith Clinic, that place has gone down hill. Emily was the best! Some of those technicians back there need training on CUSTOMER SERVICE and...

The pharmacy is always amazing and helpful. The staff at the front register...not so much. When I asked how the $31 rebate for my items worked I was told "I don't know, I never do that. It's too much work." That's totally unacceptable. That person had to call the manager, who also didn't have any idea how it worked. I put the coupons for the rebate on my rewards card (which is what I learned to do when I Googled how the rebate works, since the employees didn't know what to do) and it didn't take the discount off, so they said "Maybe you have to open the box and there's instructions inside?" So that's what I did and the information to get rebates is not inside of 1 of the items, but is for the other item. I know I got the items eligible for rebate because I checked the numbers on the box to the rebate sign on the shelf. Apparently they don't get paid enough to care at this store? Google literally told me more than the people who work for the company. I will be calling the 800 number Monday to figure out how to get the rebate for my items since no one at the store has any idea how their own rebates work. I never use Walgreens for anything but prescriptions and I think I will keep it that way after this...