CD & Power — Local services in Martinez

UPDATE: The VP of CD&P contacted me after reading my review below to find out more from my experience, to apologize for it, and to refund me. It is good to see that management at CD&P wants to make good about their customer satisfaction claim, so I raised my rating from 1 to 3 stars.

I made an appointment at CD Power for a 200 hours service of my small class B RV Onan generator. I was told by Mike Bynum that it will take one to two hours so I waited in the office. Three hours later the in-training technician that was doing the work told me that the generator was not starting after changing the oil, that he was getting an error code but could not figure out why. The generator has always started including the day before coming to CDP. A week and $700 later I was told that I could pick up my RV, but when I got home I found out that the generator was not starting! I brought the RV back and after two weeks Mike informed me that they made some mistakes but that none explained the issue which according to a senior technician was the low oil pressure switch. Mike estimated that it would take another week and $1100 to fix the issue. I talked to two technical specialists at Cummins-Onan and both told me that they have never seen the low oil pressure switch fail in that model of generator. By that time my confidence in CDP was very low, I was tired of having to cancel trips, tired of the lack of communication, and wanted to stop the bleeding of money in fixing an issue that they very likely created so I took my RV back with the unmounted non-working generator. Based on reviews I was expecting great customer service from CDP, I ended up wasting 3 weeks and $700 to lose the usage of the generator. CDP seems to focus on industrial and large customers and made me feel that they do not care for individual/smaller customers. I also had to clean the driver seat as it was covered with grease.

UPDATE: The VP of CD&P contacted me after reading my review to find out more from my experience, to apologize for it, and to refund...

I want to send a shout out to Mike and Rick for exemplary five star service. There guys are excellent in every way possible. They're always early to appointments and would call with an update if anything were to change. Both were very polite and walked through everything from start to finish. Any questions I had were answered on the spot. These guys know their equipment in and out. Both were very honest about future parts that needed to be replaced on the generators we had serviced. I can't thank them enough for how prompt and seamless it went.

Appreciate all the help through the week. Keep up...

CD & Power has been outstanding in the assisting our skilled nursing facility with generator repairs & providing rental generator services as needed in a recent extended power outage issue in our area. Specifically, Omar has been the most exceptional technician in both his technical skills for mastering an understanding of our aged unique generator, unscrambling some recent emergency tech errors, restoring functioning, as well as his punctual, professional respect for communication with us throughout each service interaction. If you want the Best......