Shoe Sensation — Local services in Maryville

Horrible Product, Bad Customer Service, and Shittier return policy.

On my first visit, they were actually somewhat kind and helpful, pointing me in the direction I needed to go to find the shoes and informing me on various policies (hence the two stars). Their shoes are woefully overpriced, but with a sale, it may be a good deal.

However, one of the pairs of sandals I purchased didn't fit, as I found out when I went home and tried it on again. I walked around my admittedly less than clean apartment to figure it out, and decided that they needed to be returned.

on my return to the store, the clerk was again initially friendly and understanding, telling me to go ahead and just get the next size up, which was the plan. I headed in the right spot. I had just finished finding the pair when I was informed they would not be taking the exchange, despite my having the receipt and the product. His excuse was "you wore these outside," which was NOT the case, something I told him at the time. He kept going.

Basically I'm now stuck with an overpriced pair of shoes that won't fit, because their policy is horrible for a shoe store. There are other places to go in Maryville; head there first and avoid this overpriced, bad to customers waste...

I love this place so much. :) I've gotten my last five pairs of shoes there, and I have loved every single experience there. The people are always so kind and accommodating. They ship shoes to your house for FREE if they don't have your size in store! They're a smaller store, but they have adorable shoes, and a great selection! They're always having sales which I can appreciate. Overall, great store, great staff, and...

Clerk was very helpful. We couldn't be more pleased. We had a service contract on a pair of slip ins that we brought back in less than a year and was honored with no problem. We replaced that one and bought 2...