Red Dog Pet Resort & Spa — Local services in Mason

That was pretty cool. We use a pet daycare at home for when we're going to be away from the pups too long or for kenneling when we're out of town and can't take them.

This was different. We're out of town camping and had a very full day planned where it would be inappropriate to keep the dogs in the car, too hot. So we found Red Dog as a near-by alternative.

What I liked: I liked setting up everything online vs. on the phone. I'm a big believer in the personal contact thing. But where records and requests are concerned, I like doing it myself. I liked scheduling online. Nearly the same, but it's just faster to check availability rather than calling someone else to check for me. The facility was big, clean, and efficient.

What I loved... Our regular kennel has the option to watch the play time on web-cam. It includes a daily fee which I've never opted for. Access to Red Dog's web-cam is included. That was awesome. But the reason is not exactly what you may be thinking. We've gotten reports of how our pups did during daycare from our regular kennel. I generally take those comments as feel-good tactics to make sure I keep coming back. Seeing our dogs interact on camera at Red Dog gave us a sense for how our dogs behaved among their newly made friends.

It was far more refreshing to actually see them having a good time. Just knowing that is a ginormous relief to over-protective dog parents. And, it meant the written review could be trusted to be an accurate reflection of their time there.

As an aside, it was hysterical that later in the day, the group of previously active dogs were seen on camera all sprawled out on the floor resting from their very active day. It was also really interesting to see what other dogs they became closer with and how they regarded each other in the pack. Really...

I was initially excited to find a new daycare for our dog but I was disappointed how things were handled after our evaluation appointment. We have a 2 year old Aussie that has been exposed to all types and sizes of dogs since we got her as a pup. Understandably so she was anxious to go to a new place but has always done well with other dogs. As the morning progressed we checked in on her and for the most part was easing into the day. No real issues except dogs trying to mount her, not a big deal that’s what dogs do. She would snap back as a defensive measure, a normal reaction I would suppose. I was called at midday to inform us that she had failed the evaluation because she was defensive and made the other dogs nervous and would not be able to come back. I was surprised because we had never been told of this behavior anywhere else. I asked specifically why was she failed when she seemed to be going through the day without problems. I was told again ,in the beginning she was snapping at other dogs. I reiterated that the only snapping was done because she was continually being humped by a larger white dog. I asked if she had eaten her food, I was told she spilled her food on the floor and she did not eat. I informed them that is how she eats and to make sure they try again later. I was told ok. 15 minutes later I was called to inform us that they had made a mistake and wrote the wrong information on my dogs evaluation and that the other dog had failed instead. I do not understand if the attendant monitoring the dogs for evaluation is writing the information down how could the mixup occur? Clearly the attendant was not paying attention, as most of the time her back was to the dogs and unable to provide an accurate evaluation. I would not recommend this place to anyone that wants their pets to taken care of not...

This is my 1st time boarding my dog. I chose it because it's close to where we'd stay in the area

First issue was the miscommunication, when I first checked in, I learned that I made a reservation at the wrong location. Which was taken care of easily by the front desk clerk, however this could be easily avoided when I called to confirm the reservation 2x prior my departure. The clerk at the other location could help me in confirming the location I want as I am not from the area.

2nd issue was misinformed. I asked how much was the fee for my dog say from Jan 20 to Jan 21. I was told $36 , checked in time 12 PM and check out time 7 PM on that Monday.

When I picked him up , I was charged 2@$36 because I picked him passed 1 PM which was never informed.

Which again, could have been avoided when I first checked in, by laying out the fee upfront and more transparent.

3rd issue was lack of information about the place/ sevice given. I wish the staff would offer me to look around the facility or tell me more about what they will do with my dog since I have never used this place. I have visited a different boarding place before and I was shown around the facility by staff without me asking for it first.

The staffs are friendly, but they could be more proactive in explaining to a first time to board a dog mom like myself.

I feel like they assume all the guests are local and have used their service before, instead of assuming all the guests are new and somewhat clueless and need more guidance/ assuring gestures from the resort.

The place itself look clean and doesn't smell bad ( nor nice). But I have visited other nice pet resort, where it feels so welcoming...