I had an unpleasant shopping experience that was cut short because I was being followed by loss prevention. It started while I was in the clothing section with my mother. Although the store doesn’t have fitting rooms, I was able to try on the two cardigans I bought. I saw the first LP person staring at me in the clothing section. I then went to the food area of the store to purchase pop tarts. After leaving, I saw the same man that was staring and following me with a shorter man who looked to have a headset hanging out of his tshirt. I caught them both staring at me then they kept walking. I stopped and started staring to see where they were going. They looked flustered when they turned around to see I was still staring at them and the taller one started talking about liquor and went down the aisle that had the packaged beer. I continued to follow them and stare to wait and see what their next move was. After awhile, I decided to find my mom and go home after feeling complete discomfort. I kept calling and went back to the clothes to find her and didn’t see her. I then found the two men again, made eye contact and they dispersed as one went to “purchase” the beer and the other walked away to the front of the store. After purchasing my items like I always do, I went to customer service where the lady looked at me and said “we’re closed.” I told her I needed contact information to make a formal complaint. She called someone and Ellen came to the front. Ellen asked what my complaint was and was no help. I gave her a play by play and all she said was “we don’t have dressing rooms, how did you try clothes on.” As I continued my story, she said “we’ll check the cameras because there was no call over the phone for LP to be following anyone.” I asked her if she didn’t believe me since she said there wasn’t a formal complaint. I then thanked her for confirming that there were two LP men working and Ellen felt the need to clean it up by saying “we’ve always only had men LP employees.” I asked her what will be done to ensure my complaint makes it past tonight. She didn’t ask me for my name, phone number or provide an actionable follow up plan. As a loyal customer and former employee, I encourage you to not only train all managers and customer service employees basic communication skills. I felt dismissed, ignored, unsafe and felt as if i don’t feel comfortable shopping here again. Ellen simply said “I'm sorry this happened.” That doesn’t change how your customers feel. Terrible job done and shame on you Ellen, and LP for making assumptions and dismissing a...
Read moreWe love Meijer. It has been a great addition to our neighborhood. Having said that, I must finally express my frustration with the meat/ "butcher" department. What a joke. For nearly two months I have tried to have someone, anyone, cut me a steak that is not precut or laying in the refrigerated section. Well, today was the day. The last straw. For the NINTH time, I tried to have a piece of meat sliced to a thicker cut than what they had displayed. I waited at the counter, watched the employee make eye contact THREE times before he murmured, what I can only assume was, " can I help you". Yes. Is their someone who can cut me a 2 Inch thick New York strip. WOW! And to my expectations, the employee informed me that the butcher department was closed. Now, I have been told that the department closes at 6:00pm. I can accept that, but at 2:00pm, "the butcher is on break". Another visit, 11:00am Tuesday, "That part of the department is closed today". This has gone on and on. Yesterday, 4:30pm, "we're closed for the day". SATURDAY! SERIOUSLY! Meijer! McCordsville! Can you PLEASE admit, that you do not have qualified butchers in your department. That you only sell precut meat. That your meat department does not have any skill regarding customer service, knowledge of quality of meat or cut-types of meat.(ex. a porterhouse is not a T-bone and a T-bone is not a porterhouse! Although one is a much better deal). Please! Bottom line, if you want to have a grocery that can cut you a custom piece of meat, go to Kroger or...
Read moreIf I could give zero Stars I would I figured I would try this new Meijer at McCordsville Indiana their new ad starts at midnight Saturday on Sunday they don't have the new ad out there's absolutely no bananas at all in the produce section are there to grab a bag of oranges and said and they have mold growing on them the iceberg lettuce is all brown and rotting. I start walking around and looking for stuff that I have on my list and they are ridiculously overpriced they have all the old sales stickers up so I don't know what's on sale or with it original prices even is was looking at the toilet paper going to grab just a cheap little dollar roll for tonight the cheapest they had was for bucks and that was generic their brand for four rolls if you're going to charge that kind of money you could at least be a nicer store I Have No Bananas in stock and you know fruit that's rotten not sitting out let's just say I've never been to a Meijer because I've always heard their prices are ridiculous but I have a ridiculous that store is absolutely disgusting I will choose Walmart over them any day I wish I would have took a picture of all the rotten fruit and rotting salad is just...
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