GameStop — Local services in Mechanicsville

Felt misled.

Last week, one of my PS4 controllers wouldn't charge, so I went to this location to get another controller and a charger. I explained my problem to the employee and further explained that I wanted to return whichever item it turned out I didn't need -- i.e., if my controller would charge on the charger, then I'd return the second controller, but, if my controller was dead, then I'd keep the new controller and return the charger. He said that was cool and left me at the counter while he walked over to the wall to grab a controller and a charger for me. He said I had 7 days to return pre-owned items. We had a great short convo about DragonQuest. I thanked him, paid, and left.

Turns out my old controller was truly dead, so I went to return the charger -- like I had explained to him was my plan, a plan to which he offered no pushback and, in fact, reinforced with his reminder of my 7-day window.

Same guy as the other day. Now he's telling me he can't accept my charger return because it's not pre-owned and it's now open. I can only return non-preowned items if they're unopened.

I explained to him during my purchase that I was going to have to open the box to try the charger. He was the one who grabbed the merchandise from the wall for me. He said during the purchase that I had a 7-day window to return pre-owned items.

Naturally, I presumed he'd grabbed both a pre-owned controller and a pre-owned charger because he never said anything about not being able to return the charger if I opened it, which, again, I had explained way my plan.

Normally, I'm totally willing to accept when I've made a mistake in this kind of situation but, in this case, with the employee knowing exactly what I was going to do, I feel like he, most likely through negligence rather than malice, misled me on my purchase. He should have been clear that my plan to try the charger would not work because I wouldn't be able to return it.

The lesson to me: I should have been patient and just bought what I needed on Amazon because they have a much more customer-friendly return policy.

The lesson to Gamestop: Listen to your customers and let them know if they're planning to do something that doesn't mesh with your...

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