HOTEL TO HOME FURNITURE & MATTRESSES 4 LESS — Local services in Memphis

Buyer Beware: if they deliver your furniture, make sure there is no question about the fact that the movers will be placing the furniture where you need it go.

The language of their delivery agreement never mentions placing furniture where it needs to go; they circumvent the issue by using the word "install" in their delivery agreement to mean something that it legally does not mean.

The company I'm working for really liked the multitude of items we purchased from Hotel Sales & Surplus and we felt they gave us a great deal on what we purchased. Our sales people were extremely friendly and we ended up spending a considerable amount of money in purchasing 50 desks, 50 chairs and some filing cabinets. I had even gone back to them yesterday prepared to purchase 50 shelving units. We were ready and willing to do more business with them.

We only felt that way until the items were delivered, and that's when they got nasty.

When the gentleman arrived to deliver, he told us that he had only agreed to drop them off, never to put them where they needed to go. He pointed to the delivery agreement saying they weren't "installing" the items we purchased, only dropping them off for us to "install".

Having made it patently clear at the time of purchase and payment exactly what our needs were, we called and spoke to the salesperson about this confusion. When I explained that we were only asking them to do what was agreed upon at the time of purchase, the salesperson actually said the following to me on the phone before hanging up on me: "If you're okay morally with what you're doing to him, then that's fine," referring to the moving person with whom he contracted the business. When he hung up the phone on me, it led our team to question having done business with them in the first place.

We're in the process of starting a company in the city, and we seek to build relationships with people that we can trust. My company and I would have been happy to honor any agreement we had made during the purchase and would have gladly taken care of the mover had the company been up front with us. They were not. To have our collective morality called into question by a salesperson over additional delivery charges when the delivery people have already arrived illuminated a robust lack of moral compass by people we had no reason to otherwise dislike.

We still tipped our movers generously as a courtesy, but we will never do business with this company again and encourage others to be cautious when requesting their...

I wouldn’t recommend this place to anyone! Came here to this store today to pick up a bedroom suite for my mother in law, and when we got here the people didn’t even have it in stock. The manager Lisa didn’t even come from behind the counter to apologize for the bed not coming in or anything. Tony and another young lady tried to help us out the best way they could. This company really needs to find a new manager to run this place that has customer service experience or just put TONY in charge of...

I've bought two mattresses here over the course of 14 years. I am now about to buy living room furniture here as well. The staff are very helpful, knowledgeable and not pushy. Their prices best most competitors prices. It's a bit junky inside but don't let that put you off. There's new product, used product and the no nonsense way it's all put together is definitely saving you money! I bought a mattress there in February 2017 and got same day delivery for a...