Festival Foods — Local services in Menasha

Very disappointed! Makes me sad that I have to write a negative review.

I use to work as a cake decorator at a different festival location. So I know, that festivals has a policy's to "Never say no, and to make it happen." Especially in the bakery department. Well apparently, this is not the case, at this location.

We stopped here, after I had just gotten an ultrasound, and wanting to do a small suprise gender reveal, tonight with my mom and sister. My sister, was given an envelope of the baby's gender, and had gone into the bakery department and tried talking to one of your employees, "Chris". My sister explained, she was aware that it was last minute. That all she wanted was 1 cupcake filled with the color of the gender. (She had worked as a festival employee as well)

The employee didn't even stop what she was doing, to eveb focus on her guest, and simple just said "it would need a 48 hour notice." (Which the store I worked at, this is for only specialty cake flavors). That all the cake decorators were gone for the day.

She was too busy counting the food stuff on the floor. "Didn't even ask if my sister wanted to place an order."

What happened to try to find a solution, or someone who might be able to better assist, to make it happen.

If she couldn't fill a cupcake, why not offer to put a boy or girl baby themed pick or ring on the cupcake, and put it in a box, or put a pick and ring, in one of the white bread roll bags?

I don't know how long she has been working there, but she clearly needs to work on her...

Last night I came here to grab a few things, specifically for one item in natural foods. This was around 4pm. I come to the service desk (I didn’t get a name), and I found a CSR browsing on her phone!! I stood there for a few seconds hoping she’d notice me, instead of not working like she should’ve been. She finally noticed me, and seemed quite bothered by my simple request of getting some help in natural. Like I was putting her out, keeping her from whatever was so important on her phone…. This is unacceptable now and I know it definitely wouldn’t have been when I was an employee of festival. In fact if we had been discovered to have a cellphone on us during our shift we’d have been fired on the spot!

I finally get some help in natural and I don’t know if this guy was the manager of that department. He gave me some sorry excuse about a sale item (pink tag) not being in stock. I used to work for festival, in natural. We always kept sale items, pink or yellow tags, in stock, no matter what or we put a “out of stock” tag where the product goes. I was very disappointed. Did he offer to get my information so I could get the product at another time? No. This is what I always did for my guests when I worked that department. My experience went far below my expectations of what this company is supposed to do.

I’ve had other issues with this store (poor bagging namely chicken with chemicals), non communicative/sullen cashiers. Also; other employees on their phones when they should be working. This is not the festival I remember working for...

Edit: Despite this company claiming that they care about their customers they clearly don't. I won't be shopping here anymore. I would rather pay higher prices at Piggly Wiggly- which is closer to home anyway.

It's funny how I have witnessed multiple employees browsing Facebook and other websites at the customer service desk rather than actually working. Just tonight I watched the kid stare at the computer screen and not once look up.

The hot bar needs better attention too. The top of the food always looks dry and over cooked. During busy times there is not enough fried chicken. Several times I have gotten bakery items only to get them home and find they were very dry and inedible. Deli and bakery employees tend to ignore people in favor of talking to each other or getting out of sight before someone can talk to them.

Most of the prices are pretty reasonable. The employees at the registers are friendly enough even though it's easy to tell when they are faking it or obviously don't care. My experiences here started out great. But over the last few months this have declined. I would rather pay more and go to the Pig or drive a bit further to...