Ashley Store — Local services in Merced

I used to be a manager at one of the Ashley’s located in Milpitas CA. I also worked for Ethan Allen and Living Spaces. Ashley furniture store has always been my preferred store to shop for furniture because of the quality overall and the prices (if you know when to shop for all their good deals or when they have financing specials). On 4th of July I visited Ashley’s in Merced with my grandpa. Now even though I’m familiar with their stock, prices, special financing terms etc, the only advice/suggestion I gave to my grandpa who’s shopping for a new mattress is, tempurpedic’s warranty is one of the best warranties on mattresses than any other brand, hands down. Ana who is our sale assistant was so patient and kind while working with us. Originally my grandpa just wanted a new mattress but when buying a new mattress and not a new base for the mattress you’re running the risk of your mattress not fitting correctly on the base which can turn into a big problem. Ana explained to my grandfather the risks and the hassle of not buying the base with the mattress at the time. She even reiterated what I had mentioned before about delivery, that if my grandpa buys just the mattress now then order the base later, the delivery crew will NOT pick up, lift or move the mattress that was delivered a few days before the base. It’s in the delivery company’s contract, which a lot of ppl don’t understand. Maria explained and went over everything thoroughly and answered all of my grandpa’s questions and concerns. My grandpa is not an easy person that shops so of course I helped him but Ana is the real MVP because most people wouldn’t be able to tolerate my grandpa lol. And for the record, Ashley’s has a better shopping experience/environment. And what I mean by that, unlike Living Spaces, where all the sales people hound you in every department asking if you need help or have any questions, their repetitive approach gets annoying and feels more like their trying to get you to buy something before leaving the store even though Living Spaces sales people are on hourly wage and Living Spaces claims that’s how they are different from sales ppl from Ashley’s and any other store because they’re not “really trying to sale you” but they really are. So for an overall better experience shopping for furniture, Ashley Homestore will always be my go to store. I will always recommend them to family and friends and even strangers. Better quality, customer service, the sales people are awesome to work with. I’m moving soon and I’ll be coming to this store, the Ashley’s in Merced to purchase all my furniture for my new house in Tracy. I like Ana so much even though I wasn’t her direct customer, I do plan on working with her when I’m ready to purchase new furniture...

Walked in to browse on our day off with no intention to buy anything. We were promptly approached by Ana Gonsales. She was nice at first and let us walk around. We were about leave when we saw a bed frame that was a showroom clear out buy as is type deal. We let her know we wanted to purchase said bed frame and she kept pushing us to buy more furniture after running our credit. We had to tell her several times we only wanted the bed frame since we were not interested in buying more furniture. After she finally rang up our bed frame and listened to us her attitude changed completely. She became rude and belittled my wife for asking when the frame would be ready. She told us we only had 48hrs to pick it up. We made accommodations to get it picked up next day but we never received a call to get it picked up so I then called customer service to see if it was ready and they apologized we were misinformed but that the bed will be ready in 48hrs(11/14) for pick up. Now it is 11/14 and I have received a phone call from Ana which felt more like a lecture if I’m being quite honest. Right away she told me why havent you picked up the bed frame it has been 3 days and we need it out of our showroom. I informed her that no one had called us to get it picked up the next day so I called customer service to see when it was ready. She then told me “it was ready next day and our job is not to call you to get it picked up”. This phone call was very rude and I am still pretty upset and mad about it. I tried calling customer service to complain but it got me no where. I will be picking up the bed frame later today. I hope to speak to a...

Nothing remarkable in regard to the sales experience at the store. The terrible experience began upon delivery of furniture.

I was warned by my sales associate that the delivery service is provided by outside contractors and they can be pushy so be prepared to speak up if I had any issues. We’ll, I did. The two men that delivered the furniture made no attempt to prevent damage to items as they unpacked them. Scuffs, scratches and a couch sliced with box cutter. Out of the eight pieces that were delivered, three were damaged. I refused the order and they packed it all up and we rescheduled for another delivery over a month later. I went into store to speak with the store manager to inform him of the delivery service, he responded with “we have been receiving many complaints about the contractors.”

After getting delivery pushed back over and over again, I cancelled entire order and went elsewhere.

It didn’t end there. There is still a charge on my credit card for the furniture I never received. I have tried for hours to contact the local store or Ashley’s customer care line and finally I get a hold of someone. I was told “sorry the charge was never refunded, looks like someone never filed the refund, it will take up to 3 billing cycles for the transaction to come off your card.”

Takeaways: Store experience - not bad Delivery - steaming pile… Warehouse scheduling - garbage Customer support phone line and online - waste of time

Wow. I’ve had better furniture shopping experiences at BigLots(nothing...