Keith Ace Hardware — Local services in Meridian

Had an amazing interaction with one of the workers', she helped troubleshoot what type of tool I would need to purchase even when we both didnt know what we needed. Left me feeling as if this was a great place to ask questions for someone who, unfortunately doesn't have, own, or use tools often, and be taught. The following week I came back to make another purchase for something related and came into an odd interaction with another employee. I was greeted by him and as I made my way into an aisle, I decided to turn back and ask for help again as, I unfortunately have no idea what I was looking at to begin with. I go back to the same man who warmly greeted me a moment ago and asked if he'd be able to me figure out what size nut this may of been, I showed him a picture , and as he looked down he abruptly looked back up at me and asked if I knew what size it was.. I inform him, "no unfortunately.. Im trying to get a idea..", he proceeds to tell me, that he cant help me if I dont know the size of the nut.. Shocked as he hardly even looked at the picture, I tell him ok.. I guess I can work this out myself.. and I walked off.

I ended up buying a roll of wrenches because I really didn't know what to buy and ended up spending 2x what I was even wanting to from the get go... I only needed a single wrench. I was practically forced into buying multiple as a man, who looked to be well off in his late 50s if not 60s couldn't be bothered to look at my picture of a car battery to help me brainstorm what I may of needed. I didn't mind buying the wrong thing and coming back to exchange it, as I live 5 minutes away, I just didn't want to buy more than what I needed.. especially in this economy.. I thought this was a hardware store... I dont expect the employees to know everything about hardware. Hell, I dont expect anything from them really. The interaction very unfortunate as I'll likely just drive to O'reileys from here on out as my issue is car related in...

Last November I stopped by here, I didn’t know at the time but the cashier told me I had a flat by the time I had repaired the flat the store had closed, the asst. Manager Veronica stepped out to ask me if I needed anything I said yes I needed air so she opened up the back of the store turned on the compressor and let me air up my tire. I was over 600 miles from home and without her help I would of had to waited for a shop to open up the next day. Thank you...

Great customer service!! We had our ac unit go out on a Saturday, I was able to put the part needed on hold on the phone before we drove a good distance to pick it up. When I arrived I was helped quickly and 2 employees answered all my questions. An older gentleman was super knowledgeable about switching out the part and made me feel so much better about doing the job...