Swig — Local services in Meridian

We normally love Swig, but recently had a bad experience. My son received a coupon for a "free drink or pretzels" from school. I don't allow soda on schools days, so I was saving the coupon for the weekend. When I went to use my sons coupon, A COUPLE OF DAYS LATER, they told me it was expired. I didn't look at the expire date, because I wasn't expecting it to be expired. The coupon literally expired the day after he received it. What kind of company hands out a coupon that literally expires the next day?? I asked if they would honor it, because we had just gotten it, but they refused. Yes, I should have looked at the expiration date, but for them not to honor a coupon I had JUST received, and that had JUST expired, really bothers me. This probably sounds petty, but coming from a business stand point, it just doesn't make sense to me. We will be taking a long...

Ignored & Walked Out – Zero Customer Service

Extremely disappointed with my visit today. I walked in and stood at the counter for about five minutes while two employees chatted and didn’t acknowledge me—no greeting, no ‘We’ll be right with you,’ not even eye contact. It wasn’t busy, and they weren’t helping other customers. Since it was clear they had no intention of taking my order, I left without a drink and took my business elsewhere.

I get that working in fast service can be stressful, but basic customer service means at least recognizing someone waiting to give them money. A simple ‘Hey, sorry for the wait!’ would’ve kept me as a customer. Instead, Swig lost a sale today because the staff couldn’t be bothered to do the bare minimum.

Unless management enforces better training, I won’t be back—there are plenty of other places that actually appreciate...

UPDATE: Changing it to own star. Swig commented on this review and I followed up as they asked and no one responded to me. Again. Such terrible service which is really disappointing.

Went to try Swig because my daughter received a coupon for a free item after finishing physical therapy. I ordered two pretzels and a drink went to hand her the coupon. Before she’d even take it she snapped that it was expired. Apparently it had expired a few days before. I completely understand that I cannot use an expired coupon but she was so rude about it and I genuinely had no idea it was expired. (The print was insanely small.) I paid for our food and contacted customer service but they never responded. Also, the drink was not as good as Sodalicious and the pretzels not as good as...