Miami Lakes Perfumes — Local services in Miami Lakes

Re: Customer Service from Store Owner with Defective Perfumes Bottles leaves a Terrible Taste

Review: I recently had a terrible experience at Miami Lakes Perfume Store with the Store Owner. I took out the perfumes from the bag five (5) days after purchasing them, intending to finally use them. However, to my disappointment, the sprayer was not working at all. Not even a single drop would come out. The product went bad without even being used once. I feel compelled to share my disappointment. The management's attitude towards customers is simply horrible and they are not accommodating at all.

To make matters worse, the perfumes I purchased had defects. When I approached the manager to discuss the issue and request a switch or exchange, I was met with nothing but resistance. Unlike reputable stores like Macy's, Dillard's, or Bloomingdale's, where customer satisfaction is a priority, Miami Lakes Perfume Store showed no interest in resolving the issue.

Instead of taking responsibility for the faulty products, the manager accused me of mishandling the perfume by allegedly dropping it or leaving it in the car. These baseless accusations were not only disrespectful but also unprofessional.

I have been a loyal customer and have recommended many people to this store, but now I regret doing so. The manager's unwillingness to replace the defective items and the barrage of excuses and accusations were extremely disappointing.

I strongly advise potential customers to exercise caution when purchasing from Miami Lakes Perfume Store, as they have no established return policy for damaged products. Save yourself the frustration and shop at more reputable stores that value their customers and stand behind the quality of their products.

Reply from Owner:

It wasn't 5 days, it was 10 days. And the bottle had CLEARLY been dropped. We are not responsible for your dropping a bottle of perfume nearly 2 weeks after you bought it from us.

My Review Reply:

First of All: The owner did not even inspect the bottle to confirm that there were no scratches on it.

Second of All: Are you asking that each bottle be opened in front of you to confirm they work before a customer walks out the customer.

Third of All: I came back to your store on the ninth day as this was not an emergency.

Fourth of All: Are you arguing the fact that weeks is your limit on correcting a defective product. Please clarify to avoid that any customer falls prey to your shady dealings with having to try each bottle before they walk out...

Review for Perfume Wonderland

⭐⭐⭐⭐⭐

I recently visited Miami Lakes Perfume, and I was absolutely blown away by the experience! From the moment I stepped through the door, I was greeted with warm smiles and a wonderful aroma of various fragrances in the air.

The service here is impeccable—every staff member is extremely knowledgeable about their products and truly passionate about helping you find your perfect scent. They took the time to understand what I was looking for and offered several great suggestions, even guiding me through the different notes and explaining the stories behind each fragrance.

What really impressed me was the personalized attention I received. I never felt rushed or pressured into buying anything. They even offered me a few complimentary samples to take home and try before making a final decision. It's clear that the staff here genuinely care about their customers and want everyone to leave happy.

The store itself is beautifully designed, with a wide range of perfumes from various brands, so there's something for everyone. Whether you're into floral, woody, or citrusy scents, you'll find it all here.

If you're looking for a place to buy high-quality perfumes with top-notch customer service, look no further than Miami Lakes Perfume! I can't wait to return and explore more of their amazing collection! Highly...

To all I also know them from the other location, and they have always treated me Fair and correct.Ive also noticed a lady who purchased some perfume went outside sprayed some on, shared with 2 others, then walk inside and wanted to return the items, is that CORRECT? I also would not allow someone who purchase an item goes home uses it then expects to return it. 95% of people who go to purchase a fragrance is because they use it and are buying it again. Very rarely does someone go in to buy a new product. His prices are reasonable and less expensive then your local Macy’s or your Perfume-mania. And are not water downed like some stores that sell perfumes ( a store on 57th and palmetto). There just people out there that are hustlers and always trying to get over, on folks who are willing to support their neighborhoods while trying to make a living. So to those who are not happy, fine go somewhere else, but don’t go knocking someone who’s trying to survive and doing the right think. Peace be with you all, and may the lord continue to bless us all, despite our irregularities! this store and the owner and staff are very kind an...