Moonglow Jewelry — Local services in Miami Springs

I purchased Moonglow pieces as gifts my bridal wedding party, and as a gift for the moms. Everyone LOVED them! I expected them to be pretty nice, but they are even prettier and nicer than I expected. The blueish color that you see them glowing in pictures online is genuinely the color that they glow, which I was worried it might not be. All of the pieces are just so beautiful, and everyone LOVED them. There have been posts about them on facebook thanking me, I've received texts of the girls telling me again how much they love their bracelet, and the moms telling me that they loved their necklaces. I would 100% recommend them as a unique gift for your wedding party! I got the moon of the night of our wedding, which was a full moon. I will upload some photos now, and some more later! In the picture of me and my flowergirl / daughter, you can see it on her wrist. Yes, they even customly sized one to fit her tiny 3 year old wrist. They were very quick to reply to my e mails, and more than willing to work with me in every way! I asked if they would give me a discount for buying the jewelry in bulk and that was my first e mail to them. They did not hesitate to offer me a discount, and every email interaction with them since just got more pleasant. Ultimately, even without the amazing customer service experience or the discount, Moonglow would and will be the first thing that pops in my head when I am thinking of a unique gift. It's just so nice and so unique, and something that almost everyone thinks is...

Edit, 1/18/23- The replacement ring is on its way. 😊 I am glad they stood by their promise. Emails were spotty and it took this review and MANY email nudges to get a resolution. All phone calls to the company were never answered and I never received a call back.

Edit, 1/17/23 - After they responded to this review, I reached out with the information they requested. They sent me a tracking number of the replacement ring they said would be shipped out. As of today, SEVEN days after the label was created, the USPS has not received the item to send.

I received a ring from my boyfriend for Christmas. I love it and the thought he put behind it. It does, however, have a dent in the acrylic covering. I reached out by phone and left a message and still have received no contact from the company. I also emailed and it took several days and a nudge for them the get back to me. They told me that I probably hit the ring on something (which I didn’t since it came that way), but for good relations, they would replace it this one time. I have been asked via email three times by different people the order number. I have answered four times that it was purchased at a physical store and that I could provide the receipt. It has been three days now and have not heard from the company. I will update this review should this...

This is an update to my previous review. After posting my review, I heard from Julien of Moonglow Jewelry. He was very kind, apologetic, and we discussed the issue at hand. He went above and beyond to try to make the situation right and I do understand the high volume the company had during the days leading up to Mother's Day and I also understand that they had no control over the Postal Service delay. He then went ahead and credited me for my entire purchase, which is something I never ever would've expected to be done. At the very most, I thought I would be credited for shipping or get a coupon code. I really appreciate his generosity and the speed in which he responded to address my concerns.

Earlier review: Terrible customer service. I used every option available on their website to contact Customer Service. Text, email, phone. And I got absolutely no response. The item I ordered was a gift, when I placed my order I was promised it would be delivered on a certain date - the package was delivered almost a week late and I still have not heard from Customer Service. The products may be nice but due to the bad business, I will not be a returning customer. I advise anyone ordering from this company to do so knowing that your order will not be timely and you will receive NO...