Just Audio — Local services in Middle River

My experience with Just Auto was very bittersweet. By that I mean I have a 1999 Yamaha cassette deck in excellent condition which would no longer run the tape fast forward or play. I live in York, Pennsylvania and Just Audio is located in Middle River, Maryland which is quite a distance to drive. A lot of gas and a lot of my time. First of all the cost of the initial diagnostics test was entirely too much. The diagnostic test was $100. Ouch! So naturally I had to drive all the way back down to Just Audio and pay the remaining balance for the repair and when I got the cassette deck home after another long drive, there was no power going to the unit once I plug it in. Nothing. So I had to take trip number two all the way down from York, PA to Middle River, Maryland. Luckily it was only a display light that was not internally connected and obviously you would not see the display if not internally connected. A very simple procedure that the technician did not perform before it was considered repaired. This is something that would have been very important to do. So I get home after the technician plugged in the display and all initial functions seem to work until I went to record something with a brand new cassette tape with recording tab on the cassette tape intact to allow the unit to record something. It would not record anything! So, trip number three! Third trip from York, PA to Middle River, Maryland and it only took 2 minutes for the technician to do whatever the tech did and now the cassette deck would record as it is supposed to. So, it's obvious that the technician whoever worked on my cassette deck did not do a final check to make sure everything worked before they called me to say it was ready and repaired properly. All in all, it took three trips back and forth from York, PA to Middle River, Maryland to get the cassette deck working properly. That's a lot of gas and a lot of time and not very good technicians! Yes, the unit is fixed and is performing like it is brand new. The thing that I got very upset with is that they could have at least reimbursed a partial if not all of my money because of all the time and gas money I spent driving back and forth three times just because their technicians didn't do their job properly by not checking the unit after they repaired it to make sure everything was functioning properly before they even called me to tell me it was repaired and ready to be picked up. Not very good business practice. On the other hand, the store is actually a very nice and well-organized shop to visit. They sell vintage audio and video equipment. Some of the equipment was equipment of high quality and everything was in excellent shape and then there was some very poorly conditioned audio equipment which had a bit too high of a price tag on each. The staff were all very pleasant and knowledgeable. Plus I collect vinyl LP records and they had a small area of brand new vinyl records that were 75% off and there were definitely a few good titles that I took advantage of and purchased them. The only somewhat positive gesture from the manager was that the next time I need something repaired, the diagnostics fee of $100 would be waived. Yes while it might have been a somewhat positive gesture, it's still did not suffice for all the trips I made back and forth and all the gas money I spent just to get the cassette deck back to perfect working condition. Once again I do believe that they should have refunded all of my money considering everything I had to go through with all the extra trips and extra gas mileage just because the tech didn't do one simple thing and that was they did not check the unit to make sure it was repaired and ready for being picked up. I recommend at least one visit to Just Audio just to see how clean and organized the store is and how friendly the staff is and all the amazing vintage audio equipment available for sale. If you were there just to buy something and you found something, then the store is not that bad.....BUT....DO NOT take ANYTHING there for...

TERRIBLE CUSTOMER SERVICE!!!!!!! The female manager is horrible and the owner defended her argumentive behavior and became just as rude as her, no wonder she acts so rude, she knows that the owner doesn't care. Personally I believe they are RACIST!!!!!

I walked in and the female manager asked how she could help me and I replied that I needed to have my receiver looked at. She asked did I have a warranty and I replied yes. She then asked me for a receipt for the purchase of my receiver. I said I dont have a receiver and they usually looked me up in their system for my warranty. She then gets loud and takes an agressive tone witn me and says that she needs a receipt. I replied I dont have one and why are you talking to me with an attitude. She ignores me and ask me where I bought it from, I replied from online, she said oh, I will look it up on our system and the whole while is talking to me with and attitude like I caused her to have a bad day. I ask again why you giving me attitude. She said she wasnt and that I was. I ask for a manager and she says she is and I ask for the owner and he comes up and and asked me with an attitude whzt I want, mind you he was just down the hall and heard our whole conversation. He asked me what he wanted him to do about it and I said train her how to have good customer service and he repided I will do nothing and she is fine. She is standing beside him laughin. I personally think they must be married or having an affair why he didnt care how she acted. I told him now I see why you dont care how she acts and he startes huffinf and puffing like he wanted to fight me as if he was controling and holding himself back from jumping on me....REALLY....all because I said she had terrible customer service.

I have a warranty with them for my receiver to be fixed for free but I took my receiver and told them that you acted nice when I gave you money for that expensive warranty and now you act NASTY AND RACIST towards me to keep me away. This is the 3rd time I have brought my receiver to you about the same issue and your warranty is not worth the money because you cant fix my receiver and I faced with rude racist people to service me which ended the way I figured with uou having my money for a warranty and im left not being able to use it. I know all white people arent RACIST as I personnaly feel that their staff is and I will just pay extra to go to someone that appreciates good customers that try to support local businesses. I bought that waeranty because the owner was so nice when I was there shelling out money but I have now seen his true colors and I encourage all people that believe in equality to do NO BUSINESS WITH THEM UNTIL ALL OF THEIR STAFF HAVE EXTERNAL CERTIFIED CUSTOMER SERVICE AND DIVERSITY TRAINING AND HAVE IT POSTED IN THEIR STORE AND A NUMBER FOR CUSTOMERS TO BE ABLE TO VERIFY THEIR COMPLETION OF THOSE TRAININGS. Until then, do know business with them and I want a FULL REFUND FOR THE WARRANTY I PURCHASED.

On 10/30/2015 the company offered me in my opinion a racist settlement that I was no longer allowed in there store for complaining about him and his staff giving me attitude and to give me back less than half of the money I paid for the extended warranty and no mention of the training so I take that to mean that him nor any of his staff will NOT be taking any Diversity/Equality and customer service training to better serve their African american and other minority customers.

No; I do not accept their offer because in my own personal opinion they continue to show a racist attitude and behavior by Their response of me not being welcome in their store is proof of their racist attitude and behavior all because I verbally stated to the owner that I did not appreciate the office manager giving me attitude just because she did not understand that I did not need a receipt for the purchase of my receiver because I purchased an extended warranty from their company which as I told her she would need to look up in the stores...

There are different aspects of a business:

Customer facing and service

Quality of staff

Quality of product and/or service

Value

1 and 2. Everyone, EVERY ONE, John, Holly, Aaron, David, Ed (the only ones who I know, with whom I interact regularly) is: Personable, easygoing and a pleasure with whom to speak, whether audio, visual, or pets Caring: Holly called to find out how my Golden is faring after being hit and run over, suffering cracked ribs and a snapped femur requiring extensive surgery. WHO does that? Accommodating - flexible arrangement, whether payment or their reasonable policy of 30-day pickup after repair completion. Given the quantity of units / systems that people leave behind, whatever the reason, that fill important space that is otherwise necessary to perform the repairs people request., is understandable. Just Audio's staff repeatedly contact owners past the 30-day window in every effort to get units back to their rightful owners. If someone leaves a unit for a year or more, when Just Audio makes every effort to reach the owner, or the owner neglects to return to retrieve their item, one can expect the item to be sold in consideration of badly needed space in their shop.

I have yet to see a group of dedicated individuals, professionals, as competent, thorough, and genuinely decent who also know HOW to think through technical issues, particularly if something is unfamiliar. They take the time to describe the way they perform RCA (Root Cause Analysis), getting to the bottom of anything and everything I have ever brought to them. They search high and low for anything that will repair any unit that crosses their threshold, relentless until they exhaust every source and resource at their disposal.

I brought in my uncle's HH Scott amplifier-tuner: vacuum tubes, 60 years old, maybe more, to Just Audio, after taking it previously to a high-end and highly reputed A/V and entertainment store where I paid hundreds of dollars only to discover that their work was shoddy, and even the replacement parts were incorrect. . There are no words, repeat NO WORDS to describe the result of their work. They connected speakers (they re-foamed and re-calibrated a pair of original Infinity speakers from 1980 too, on another occasion) to the Scott, and wow!!! Having something previously unusable and of great sentimental value, suddenly working in tip top condition, finely tuned, is something one can only describe as incredible, miraculous.

NOTE: The words "price" and "cost" are different for a reason. The saying: "You get what you pay for, at best" is inapplicable as it is irrelevant WRT Just Audio. The "price tag" on Just Audio's service, resulting from "simply" doing what is correct and complete the first time, is what and how price and cost are synonymous at their establishment, whereas the prices of multiple repairs changes the cost to reach the same end state.

They get 10 stars on a 5-star...