Thai Rainbow — Restaurant in Middle River

I was coming into Baltimore on a Sunday evening flight, staying in Middle River, and had to get up early the next day for a meeting. Just by my lucky stars did I notice Thai Rainbow just across the street from my hotel – with honestly no other dining options around (other than Subway). Seemed like an odd location for a restaurant, but there were several others already there so I figured it must be worth a try. One of the best decisions I ever made. The restaurant was very clean, well furnished and decorated, and the hostess accommodating. My standard gauge for Thai restaurants is Pad Thai so that was my order. It wasn’t the absolute best I had ever had, but it was still fantastic. I was a little unsure at first because it was served so quickly – but it was served hot and fresh and so good! I would return a couple of other nights during my week there, not for a lack of other eating options but because I was looking forward to it. I also order the Yellow Curry and the Massaman – again, both were great! I would say that the biggest challenge for this place was the location (kind of out there), but I was surprised and how many take out orders were rolling through while I was there – so they must be doing something right. Most dishes are very reasonably priced around $12 per plate. Looking forward to my next stay in...

I placed an order via GrubHub 11/14 and the following events transpired:

1). I arrived after notification the order was ready approx 35-40 mins. I was told it would be 5 minutes which ended up being 15 minutes before the woman came out from the back area/kitchen.

2). She handed me a bag which clearly was missing one item I had ordered. She commenced to argue for 1-3 minutes I had not ordered the item. Upon showing her the Grubhub receipt she then switched tactics.

3). She then insisted it wasn’t their fault as though it could somehow be mine although they are the establishment who accepted the order and prepared the food. She then said the order was picked up by someone else. The only fault in her “logic” is I was the person who placed the order, and told no one of my order so they order could not have been picked up by “someone else” on my behalf. The lack of integrity shown by this seating hostess/establishment after bungling an order was astonishing. I wonder what other lack of integrity they show in food prep or other phases of operating the food...

Service was so rude! We just moved to this town, looking for something good so we stumbled upon this restaurant. Being that they close at 9pm, we called at 8:30pm and they didn’t want to take any to go orders. That was completely fine, we’ll try another day. Today we stopped by. The young server lady was so rude. She asked if we were ordering for here or togo, my husband said for togo, then she went straight to the kitchen without saying anything. We thought she’s coming back but we were waiting for awhile! We ordered 4 things (fried rice, seafood soup, papaya salad and sticky rice). But I asked her if we can eat the sticky rice at the restaurant, the 3 others are for togo. Seems like she didn’t like it what we said. The table we sat at didnt have anything, no water, no napkins! When she brought the sticky rice out, we asked for napkins, she ignored it. Twice, we asked, she ignored….again while she was standing so close to us!!!!! Later then we were done with the dish, she brought out the togo food and…… napkins…..We did tip $8 tho and the restaurant wasn’t that...