Golden Ticket Cinemas Middlesboro 4 — Local services in Middlesborough

My husband & I enjoy coming on Tuesdays when they have the $5.50 shows as our date nights. We usually do a double feature. We came today to see The First Omen. We had the annual popcorn bucket to have refilled and asked for 2 large cups for drinks. They are serve yourself. Every time we've come, we've gotten the same cups and have gotten an Icee drink. This time, however, we were in the lobby looking through some movie posters that were sitting in a box that another man was going through. A female employee (older woman with red hair. After reading some reviews, she appears to be the Manager and many have had run ins with her! WHY IS SHE STILL WORKING FOR YOU ALL??) was standing there as well. The man left with 4 or 5 posters and while we were looking the woman says, "Only 1 poster per group." I said, "Oh well, he just left with 4 or 5." Then she says, "Yes, he is a regular that we save some of them for. We aren't supposed to have these out yet." I didn't say anything. Then she walked over and looked in my drink cup and said, "And when you refill your cup, please use the fountain drinks. That cup is not for the Icee. It's a different price." I looked at her and said, "Well, he didn't say anything when we ordered!" She didn't say anything more. So, here's my thing...maybe, just maybe, when a customer orders a large drink, we should be asked, "Fountain drink or Icee?" That would solve the issue, don't you think? Instead of causing tension over a mistake the customer did not make. Also, if you #1 you weren't supposed to put those posters out yet, AND you have a "regular" who you save them for, maybe, just maybe, you should conduct that business in the back and not in public where your other customers congregate. If you don't want to do that, then don't be rude to your customers or retaliate by making them feel like THEY did something wrong. And by the way, we are also "regulars"! But maybe...

This was by far the worst experience I have ever had with a theater. My daughter had a gift card on her phone that they could scan to pay. She went to get a drink and popcorn, but the woman at the cash register told her there was nothing on it (the gift card). By the time my daughter told me what had happened because she didn't want to interrupt everyone else's movie experience, it was too late the movie was over. I went to talk to the woman about what happened. I plainly asked her to check the balance on her gift card and I showed her the same exact thing that my daughter did, it was even on her phone. She scanned it and then gave me a cup and started to give me some popcorn. I asked her what was that for? She said here's her stuff. I said no, the movie is over. Why would she want it now? And I asked her if she had charged that off of the gift card and she said of course! I said I plainly told you to check the balance and she said I can't even do that. I told her I wanted a refund then because my daughter didn't want the drinks or popcorn now since the movie was over. She said that she couldn't refund it since it was a gift card. She was an older lady with shorter hair so beware of her unless you want to...

We came out to see the movie Spirited cause it had a midnight showing when we arrived we were informed that projector wasn't working & they called someone to fix it. I asked when will it be fixed they said had no clue it could be 2am they just didn't know. We asked would there be another showing of spirited due to the projector being down. She said nope the midnight showing was it. So no more chances to see it. Ruined our whole night. I even called previous to the show time at 9:45 pm. To make sure it was being shown at midnight, I was assured it would be. There should be some accommodations or notification or reshowing when it messes up like this for people wasting there time waiting for a service that is not given. This is exactly why we travel to Corbin or Morristown a 45 minute drive away because we actually get to see the movies there. This is not the first time this has happened. (After company seen the review they had reached out and tried to make it right they reached out over and beyond on the matter really showing they were concerned over the matter. Which matters to me that they understand the frustration. So in return I took the one star 🌟 down and rightfully gave them 5 🌟) thank you...