Metro by T-Mobile — Local services in Middletown

To make a long story short, they had someone working there who had no idea what she was doing and as a result she processed my home Internet incorrectly which led it (AND my phone) to being turned off the next morning; i missed an important virtual work meeting because of her mistake and had issues opening and starting my car because my car uses my phone as a key. When I went back this morning to have it resolved, she still was clueless and came up with so much nonsense including saying that it was because my phone bill was due when my phone bill is not even the same amount as what it says I owe and it's not due until the end of May. She was reaching for anything instead of fixing her mistake of not crediting my account for the payment I made when I purchased the modem. She was on the phone speaking with someone in her language to get instructions (she did the same yesterday when she was setting the modem up) I'm assuming it was the owner of the store but she needs training because she obviously is messing up on simple things. Eventually after so much frustration they got it right. It made it worse that I couldn't even reach someone at the customer service 1800 number because it said my service was suspended and they couldn't transfer me to an agent. Really disgusted with metro and after 15 years it's probably time to move on because the customer service is horrible both at this location (I would NOT recommend going there for anything!) and on the phone. I'm always having issues with making payments online and through the Metro app. Their system never works and it only allows you to try twice within 24 hours and then you have to go into a location if you need help before that....

This place has got to be the worst place I have EVER been to. I lost my phone and went here to get a new phone, when I walked in Alisha was on her personal phone and kept it on speaker the whole time she helped me. I told her I wanted a Samsung with the finger print security she said they didn't have one but I am eligible for the LG Stylo. Told her I didn't want another LG, she showed me her phone which was not on display ; the ZTE she said it was a really good phone. I took her word for it and she asked do you need any accessories, I told her no I will get it on Amazon. She then stated that if I get the ZTE it comes with the case and screen protector. I told her that is a great deal then. She told me the cost of the phone with the activation was $184. She then put my receipt in the box and bagged it knowing I was rushing, when I got home and checked my receipt and the price of the phone online the phone was $119 not $184. She charged me for the case and the screen protector. I called customer service and they told me to go back to the store and speak to the manager. I called and spoke to the so called manager Stephanie and she was no help, when I asked to speak to the owner she put me on a very long hold and then hung up. As I called through out the day she ignored my calls. Will not stop until I get my refund. Worst place to go too, customer service...

So i went in to pay my bill as i usually do and thiere was no cashier to greet me as i walked in the store and you could hear the lasy in tje back having a very loud conversation. I announce myself when i get to the counter even though there is a door bell. Needless to say all i got was im in the bathroom no sign no notes, she did not end her conversation i walked out to park my car and came back in and stephanie was still having her very loud conversation. When i told her that she was rude ahe esceallated her voice and told me i was lucky she was at work. I asked for the customer service number and she informed me or was 611 which it was not i advised her of that and she proceeded to call the police on me. Never in my life as a consumer have i been treated in this capacity. And i will no longer be spending my money with Metro and i have been with them for a year. Thank food this happened b4 i added my son and family to my plan. Going to boost mobile ASAP and thank you stephanie for the terrible experience. If Metro cares for its consumers you will use this experience to teach others...