Verizon — Local services in Millcreek Township

I recently had the pleasure of interacting with Delaunte, and I have to say, he provided some of the best customer service I've ever experienced. From the moment I walked in, Delaunte greeted me and made me feel welcome. He took the time to listen to my needs and went above and beyond to make sure I found what I was looking for.

What really stood out to me was Delaunte's attention to detail. He was incredibly knowledgeable about the products in the store and was able to answer all of my questions with ease. He even went out of his way to suggest some additional items that he thought might be helpful, which I really appreciated.

But what really made the experience memorable was Delaunte's kindness and empathy. He truly cared about making sure I was satisfied with my purchase and went above and beyond to make sure I had a positive experience. I left feeling not only satisfied with my purchase but also grateful for the excellent service that Delaunte provided.

Overall, I would highly recommend Delaunte to anyone looking for exceptional customer service. He is a true asset to the company and I look forward to doing business with him again in the future. Thank you, DeLaunte, for going above and beyond to make my shopping experience...

Came to this store a few weeks back to order phones. One was supposed to come to store and another sent to a home. The employee who ordered them wasn’t able to get the request in on time (or completely forgot) so both were sent to the store. The store manage Delaunte Taylor said “that is not a me problem the employee who made the order will have to correct it” after being asked politely for it to be overnight sent due to their mistake. However is was NOT his problem since he didn’t order the phones and somebody else did (poor management) Ethan was absolutely wonderful to work with and helped with correcting the order and being very respectful and helpful. Delaunte felt he didn’t need to be respectful or helpful at all. Very unprofessional. I wouldn’t suggest this store and if I did, I would suggest working with Ethan. Hands down the only reason I’d return...

Such a great experience with wonderful staff. I’m always such a nervous nelly when it comes time to get a new phone because it’s not a something I’m incredibly familiar with but I’ll be a customer of this store as long as this staff is here. Alexander was so kind and took extra time to walk me through the trade in promo. He even went out of his way to put everything in writing so that I could visualize everything he was saying to me. No one made me feel dumb and I didn’t feel pressured into any purchases. Alexander and Lucas even mentioned they saw some significant room for improvement in my account to save some serious money (really, what sales team helps you SAVE money?). I didn’t even walk out the door with a phone, as they had to order one, and I’m so thrilled with my experience. 10/10 experience with Alexander and Lucas at this...