Elite Pour La Vie — Local services in Milton

My first dress shopping experience was at this boutique and it was completely disappointing. Just setting my appointment was difficult and disorganized, I even had an employee call to see if I would reschedule my appointment so they could attend some event in town the same weekend - my appt had been set for weeks & I made it clear family had flown in town to shop for my wedding gown with me. My experience in person was even worse. The owner ignored me and my bridal party upon arrival and then proceeded to treat me as if I was inconveniencing her by even being there. She was condescending and rude through our “consultation” and dismissed me when I expressed the designers and types of gowns I was interested in. She later apologized and tried to make up for it but it was too late, she completely ruined my mood and excitement for the day. We went on to try on dresses anyway because I didn’t want the appt to be a complete bust after I had family fly in to do this with me. I ending up trying on a gown I absolutely loved - cried and everything- they assured me they would send me details of the gown and how I could place the order later in the week. I never heard back from anyone. I called multiple times trying to get the designers name and the style number of the gown, if someone even answered the phone, I was given the run around and was never able to locate it. This was a month ago. I have since found my wedding gown and every other salon I visited followed up with me, gave me every detail of the designs I liked while in store and treated me with respect and matched my enthusiasm for the joyous occasion that wedding dress shopping is supposed to be. EPLV name drops all the celebs they dress but can’t piece together a decent experience pre or post appointment. There are plenty of salons that do it better.. trust me, the disappointment is...

I do believe Rawan and the staff here would like to do right by their customers, but the problem is that they seem so understaffed and their processes are so disorganized that the results are extremely frustrating for the bride. When things go wrong, it's difficult to even reach them and get a response, nevermind to get a straight answer. Promises are made over and over again and broken just as many times. There's no foresight or anticipation on their end to get ahead of potential issues - I don't believe they have the time or energy to do this, and communication is extremely poor when things do go wrong. All in all I had a very stressful, disappointing experience here with my wedding dress.

Note that this review is from my experience in 2022 so perhaps they have increased their headcount and/or improved their process since then.

Edited to respond to Rawan: For privacy reasons I don’t list my name on Google Reviews, but If you don’t usually miss a delivery date then you should know who this is, as you missed mine. To be clear you did not miss my wedding date, you missed the guaranteed delivery date on the contract. Like I said, I get the sense you really want to do well by your customers but at the end of the day, at least in 2022, it seemed like it was far from a smoothly operating business and certainly the team that was supporting you and also interacting with clients needed more training and to be less overwhelmed.

I do have your number but I’m still waiting for a response from the final issue that I texted once and called three times about. At this point I’ve given up and just hope you take this feedback to improve for the sake of your future clients. I...

Elite Pour La Vie is definitely the place to look if you are looking for a unique and beautiful wedding dress or evening gown. You will not be disappointed with the many extravagant dress choices there are to chose from at this boutique. I highly recommend this boutique to anyone who is looking for a jaw dropping, stunning, enchanting, elegant, edgy, gorgeous, breathtaking and non- cookie cutter dress to make an appointment at Elite Pour La Vie.

My experience at the boutique was wonderful the staff that works there are very polite and friendly. The owner Rawan is very kind and sweet. After looking at seven plus bridal shops I finally found my dream wedding dress at this boutique. I wish I had looked at Elite Pour La Vie first for my search for the perfect wedding dress. Because I found the dress of my dreams here. It would of saved me a lot of my time and head ache if I had come here first to look. I promise the dresses that Elite Pour La Vie has to offer are nothing like the other several bridal shops that you would walk into around the Atlanta area. This place is definitely a gem in the Atlanta area with all the exclusive dress selections that you can only get here. I recommend coming here first before you look at any other bridal shop in the Atlanta area, because you will find a dress that you will fall in love with at this boutique. Hopefully your search for the perfect dress will stop at Elite Pour La Vie...