German Car Repair Inc — Local services in Milton

11/11/24: Full service performed by GCR with the same level of excellent customer care, mechanical excellence and attention to detail as I’ve always experienced. More expensive visit this time with replacement of plugs, air filters, brake fluid service, full oil and filter change, And overall inspection … all in the interest of maintaining a 17-year-old vehicle in top flight condition. Well, done GCR

10/31/23: Another flawless visit to GCR for oil/filter change, overall inspection and general maintenance. In/out without difficulty and with the assurance that all's well. GCR continues to be my trusted source for Porsche 911 (997) service. Many thanks.

12/9/21: Urgent electrical and power steering pump needs for my 997 Porsche Carrera required my call to Mark at GCR today. GCR fit me in this AM, my needs were promptly and courteously cared for, and I continue to be a completely satisfied customer. Excellent service, GCR ... over the top responsiveness and customer care. GCR is my only go-to shop for Porsche service. My thanks

Another positive experience at German Car Repair ... back for annual service on my '08 Carrera with nothing but superlatives for their focus on what was needed, attention to detail, friendly and prompt service. Will return with my 991 GT3 for service support as well. Keep it going, Alan and team! Well done and thank you!!

Only positives to report on German Car Repair. For those that have had less than great experiences, I am baffled. I've owned 911's for 30 years. Alan, Jerry and team have serviced my 997 Carrera and 997 Turbo for years; each time as described by GCR enthusiasts - competently, capably, and reasonably. Their move to Forsyth County makes my drive from ITP less convenient, but the trip time is more than worth it. Trust is a rare commodity these days; I choose to bank...

I am stunned at my good fortune in having been referred, by the Bimmer Car Repair fellas, to German Car Repair. GCR did a great job on brakes a while back, so when my VW Tiguan "clunked" backing out of the garage a couple of weeks ago, I knew who to call. Their calm demeanor suggested a possible transmission problem, but a thorough diagnosis would have to be conducted in person. I risked the drive to their shop, dropped it off, and then waited for the news. It wasn't good. It would indeed need a new transmission, and they had scoured the country to find one -- the only one -- new, in California. Delivery and installation would take a while and the price tag was high. I absorbed the news and readied the bank account. A day or so later I got a call from Chase at GCR. He asked if I would like to hear some good news. Sure, I said. Why not? He said the shop had conducted one last check before ordering the transmission and they had found something of interest. "Do you you park your car in a garage?" Chase asked. "Yes, I do," I said. "Is there dog food or bird seed in that garage," he asked." "Yup", I said. "Well", said Chase, "it looks like a wire to the solenoid, has been gnawed or chewed by a rodent. We replaced the wire, and your car is fine. No need for a new transmission. The one you have is fine." I was shocked -- yes, at my good fortune at having found GCR,, and especially thankful for GCR's thoroughness, but mostly I am astonished at their integrity. How many shops would have stopped the process of a transmission replacement to do one final check, just in case? How many, once the wire to the solenoid was found, would have stopped the transmission replacement altogether, trading a major repair in the thousands of dollars for a minor one in the hundreds? Few, I fear. I am a raving fan of GCR, and I will be a...

Took my Porsche Boxster in to have GCR diagnose a rattling noise the car has been making. I scheduled a time about a week out and arrived exactly at 8am on the day of my appointment. I have a LTE connected video dash camera in my car, and I checked in on the car via the dash cam multiple times in between meetings at my work. From 8am-3pm, nobody moved my car from where I originally parked it.

I called the front desk around 3pm and asked about the status of the diagnosis since I knew they close at 6pm. The front desk told me that their mechanic had it up on the lift checking things out, but that it would probably take into the next day to complete considering how late it was getting. Had the dash cam not been recording the entire day, I wouldn’t have known what the truth was. I asked the front desk to please check on whether their mechanic was going to be done with the diagnosis soon. They told me they would, but I never received a call back.

Some pointers from my customer perspective:

Don’t lie to your customers. Nobody ever even started my car or drove it into your garage. Don’t tell your customers it’s being worked on when it hasn’t even been moved from its original parking space.

If your customer honors their appointment with you, honor it on your end too. A diagnosis shouldn’t take more than two hours.

If a diagnosis appointment is going to take more than 10 hours, and is going to move into the next day, let your customers know so they can plan accordingly. Don’t make your customers call you to find out what’s going on and then tell them it’s going to take two days instead of one to complete a two hour task

You have competition. Customers like me after being lied to and disregarded will go elsewhere like I am. They will spread the word to everyone else they know who has a german car...