Coco's Chateau — Local services in Mine Hill

I recently visited Coco Chateau and it was, without a doubt, the worst customer service I've ever had. I wish I read the reviews before shopping here. We drove an hour to get the prom dress my daughter bought at Coco's Chateau altered. That morning, I called to confirm and asked approximately how long would it take for the alternation because I had to go to work after and wanted to make sure I had enough time. I was told 20 mintues. We hit alot of traffic on GSP and were 20 minutes late. The salesperson (I believe she is the owner) was so incredibly rude to me. She said even though they allowed an hour appointment they still will not take us. When I explained we hit traffic and just drove over an hour, and I asked if we can start alterations and if after 40 mintutes we were not done, I would be happy to come back. She refused. When my daughter bought the prom dress a few months prior, I felt she was pressured into buying it. The salesperson kept saying if you don't take it today, it'll be gone. I can tell my daughter was having a hard time deciding but the lady kept telling her it won't be available even by the next day. I told my daughter sleep on it and we can come back but she finally caved in because of the salesperson was nagging her to take it. 10 minutes later in the car ride home, my daughter bursted into tears saying she wasn't sure she liked it. I would never write a review based on this alone because my daughter should not have let her talked her into it if she wasn't 100% positive but since I was writing one anyway I wanted to mention it. Besides these two specific examples, they don't answer the phone or return emails. When trying to make an appointment for an alteration when we bought it, we were told you need to make it online. When we got home and went online, it says you need to call them to make the alteration appointment. 3 times of trying to reach them, we finally got someone on the phone to schedule the appointment. So many little unnecessary annoying mishaps.

After we left because they wouldn't do the alternation on the dress, we drove straight to a tailor closer to home. It took the tailor 20 minutes tops to alter the dress. They turned us down just out of spite because we were late because of unforeseen traffic. They had more than enough time to do the alteration. Not the kind of customer service I expect after paying top dollar for...

We went to Coco’s chateau to shop for prom dresses. Making the appointment was a challenge. The person on the other end was extremely rude but I just gave her the courtesy of thinking, “she must be dealing with hundreds of mothers walking in”. That should have been my clue to avoid that place. Nonetheless we went and told the saleswoman what we were looking for. The saleswoman right away said “ your daughter’s choice is high maintenance and not as per your budget “. I sensed that we were not welcomed there but still didn’t want to ruin my daughter’s experience. I reluctantly walked to the section she pointed out ( as per our budget) and told us to pick a dress. To my surprise, when my daughter wanted to try a dress she asked “ are you sure you’re buying it “? HOW Can I guarantee buying a dress without even trying it on ? To make matters worse, she refused to let us even touch a dress that was out of our budget and kept insisting we try and buy the one we tried. At this moment I’m ready to walk away from the toxic environment but my daughter just wanted to try one dress ( not even her choice ) and the dress was picked out by the saleswoman. Now I’m a professional and work very hard to be where we are. Thank God I’m able to afford a dress but I’m disciplined enough to not overspend on an item which may be worn only once. To my dismay we were treated unfairly especially when I’m cognizant about shopping and supporting our local shops ! This place is outrageously priced and the behavior varies based on the color of your skin! I refused to believe this as I don’t think it’s true in every aspect but this is total nonsense and lack of respect to your customer! This is your business to make girls feel welcome and let it be a memorable experience so they can go back to that store for every special occasion. What a shame! You LOST my business for sure! Hope you can find peace by ruining a young woman’s first ever prom dress...

Buyer Beware, please read. We came to the store to try on a specific dress. While trying on the dress, another person entered the store who was attending the same event, the store allowed her to try on the same exact dress while we were there and knowing full well both girls were attending the same prom, an event that wearing the same dress is not acceptable. There was a conversation in the store with the girls and the store personal and everyone agreed on not wearing or selling the same dress. Everyone agreed that we would buy the dress and the other girl would find something different. We left with the dress and shortly after we left, the other girl purchased the same dress in the same color as well. The store did NOTHING to try and ensure two dresses in the same color at the same prom would not occur. When we realized that two girls now had the same dress, we called the store to see if we could work something out to get a new dress, or a different color or something to make it that two girls with the same dress at the same prom did not occur. The store was clear that they understood the situation and made it clear to us that all sales are final and nothing else could be done, the store was rude, unhelpful, abrupt and after making their statements hung up the phone on us. The customer service is deplorable, the atmosphere is nasty and the entire focus is on the sale, with no care of supporting a positive experience. I would caution any buyer that opens the door of this shop. Move on, this store is not worth the investment, all the product in this store you can find else where, they are not a unique dress shop. Find a place that is pleasant to work with and wants to ensure not only a positive shopping experience but an event experience as well. This business...