Midwest Furniture Liquidators — Local services in Mokena

Our salesperson in Schaumburg was Majed and we are pleased with his service. This review is in regard to the service I have received from Sabreen on the customer service team.

Even 1-Star is generous for this place. I hate writing negative reviews but this store has forced my hand. My wife and I bought 2 couches from this store in June 2024, they were delivered without issue but there was a problem with the center seat cushion (of a 3-seat couch) being completely unsupportive, deflated, flat and unlike the other all the other couch cushions. We simply contacted customer service to get a new cushion. Sabreen told us she is going to place an order for a new cushion and that it could take a couple weeks to receive. Fine. About a month later, I follow up for an update and she tells me that the part is ordered and it is waiting on for a truck. The factory doesn't ship unless it is on a truck and the next truck is in 4-5 weeks. Fine.

1 month later, I follow up 2 times, no response. Another month passes (end of October now) I follow up 2 times and I get a response from Sabreen telling me that the fabric is discontinued and they can not make my cushion anymore... It took almost 5 months for them to tell me that. Sabreen LIED telling me that the cushion was waiting for a truck to be shipped. The factory NEVER ACTUALLY made the cushion or anything. For all I know, the factory ran out of the material back in June or even before I purchased the couch.

After getting frustrated and asking Sabreen what went wrong and who dropped the ball on this whole mess, she did not accept fault and instead blamed this on supply chain issues. We told her that we wanted to return our couches because of this whole mess and she threw the terms and conditions of our purchase in our face and told us all sales are final. Sabreen then gave us the option to just receive the foam core of the cushion and we had to install it ourselves. This isn't an ideal solution but we accepted it and continued to wait for a foam core.

Another month later, end of November now, we are told the foam cushion is at their Mokena facility and would be transferred to the Schaumburg facility for us to pick up. Middle of December, the cushion arrives and I go to pick it up. To my surprise, there were 2 cushions with my name on them and somehow I knew I would be disappointed again because Sabreen had ordered the 2 WRONG FOAM CUSHIONS. I wanted the center cushion and I received the right and left cushions. While in the store I mentioned the complete NIGHTMARE we have had with Sabreen and this whole ordeal and we were told that we have a 1 year warranty by our salesperson there. We especially did not appreciate Sabreen saying all sales are final and making us feel stuck with our terrible couch purchase.

On December 13, Sabreen said she would place another expedited order for the center cushion foam. After following up about the cushion AGAIN in January we were told that the factory was on vacation from December 23-January 6. So between December 13, and December 23 nothing was done to help our case. You would think that we would be given priority and that Midwest Furniture Liquidators would have a sense of urgency to resolve this for us. But, no, they simply do not care.

Through the holidays, we had countless friends and family over just to see our couch without a center cushion. We did not hesitate at the chance to tell them about our negative experience, and completely tarnish this store's reputation. We do not recommend shopping here, and you better believe our friends and family will tell everyone they know about this too. Nobody should have to go through what we are...

I ordered our couch back in November. Was promised that it would be in by Christmas since they have already started the process of the order which would allow them to be here by Christmas and per Daniel, if there was not another complete shut down, we would have our furniture on time. Called a month later and was told it will not be here until January. January comes...I had to call them this time in order to find out my delivery status. They said it won’t be here until 1st or 2nd week of feb. if orders are delayed, they need to make time to call customers to let them know. Also be honest with your customers regarding delays in shipment. I understand things with covid are crazy and delays are a thing, but don’t promise a customer something if there’s a 1% chance of it not happening. We were choosing against something in stock and something that would arrive in a month. We liked the set that wasn’t in stock better and being reassured it would be here in a month we went for it. Honesty is key!! Otherwise, everything was fine. They called when it came in, paid the rest of it the amount, and it was delivered the next day. My other issue is, one of the delivery men did not wear a mask.your walking into people’s homes and not knowing who you have been exposed to and are going house to house? Wear a mask. That was my only frustrating issue. I had to mention and throw on my mask in order for them to wear one. But they set up my couch but didn’t take the wrappings. Otherwise, happy to have a couch...

We bought a sectional here in May and it has been nothing but a headache. While moving the couch down the stairs, the movers ripped up the fabric on the couch and damaged my banisters on the wall. One part of the sectional wouldn't fit down the stairs so we had to pay $200 for someone to come cut it down to fit down the stairs. It is middle of August and we still have not had the damaged done by the movers fixed. The fabric was on back order and it took 2 months to come in. When the fabric finally came in the furniture repair man came to install the new fabric on the couch. When he started taking the couch apart he said that the couch is about to break, the bearings inside were poorly made and need to be replaced. So we waited another 10 days to get the repairs done. When the repairs where finally made by Terry from Sebastian Cole they were done very poorly. Tears still in the couch, fabric was bunched and he left glue on the cushions and on my new coffe table. We sent photos of this to his company and he proceeded to call my husband screaming at the top of his lungs at him. His work is perfect, he makes $4000 a week and has been doing this 30 years. He didn't leave the glue on the table, it must of been us. He said Midwest furniture told him I left a bad review online and we are looking for a free or new couch. So unprofessional, I still can't believe that happen. I'm uncomfortable that man was ever in my house. Please do not buy...