Arona Home Essentials Moline — Local services in Moline

I'm surprised this store is still open. The website is far better to do business with. The sales team at the Moline location was a joke. I honestly thought I was on a hidden camera show and the joke was nobody knew ANYTHING. I'm looking forward to speaking with a "manager" to see if they are just as incompetent as the two people I had dealt with. I was asking general questions about the availability of a product listed on their website and the girl at the counter was as confused as a dog that was just shown a card trick. I was told they don't "honor" the details of the website. I was told SKU numbers don't matter after she had given the wrong SKU number for a product she was trying to find at another location. (Apparently they only matter when she's looking up the wrong one) I could go on and on but I'd rather not. I'll save it for when I get to talk to a manager. I wasn't going to leave this review until they decided they didn't want to answer their phone 15 minutes before they closed. The website is beautiful, quick and easy. I ordered what I was looking for in a matter of minutes and it was so much less of a headache. I wouldn't trust the people I talked to at the physical location to boil water let alone handle customers accounts and information. Good thing they had their music up WAY too loud though or else I might of thought I was in a professional...

KNOWING DAMN WELL I WAS NOT HOME AFTER MY NEIGHBOR INFORMED YOU . ON PRIVATE PROPERTY!!!YOU SAID YOU " SAW MY WIFE!!!" WHO IS NOT ON THE CONTRACT FOR ANY OF THE APPLIANCES WE HAVE BEEN PAYING ON .....AND DECIDED TO STICK AROUND FOR 2 HOURS AND TELL MY NEIGHBOR " YOUR NOT LEAVING YOU SAW MY WIFE " WHO HAS SEVERE CPTSD !! THEN ...YOU TRIED TO GO AROUND THE BACK DOOR.....AND OPEN IT !!!! EVEN THO IT WAS LOCKED !!!! SMILED AT THE CAMERA WHEN YOU SAW IT THO . WE HAVE EVERYTHING ON CAMERA AND AUDIO RECORDINGS. EVEN AFTER MY WIFE ACTIVATED THE ALARM SYSTEM YOU PRESITED TO TRY TO GET IN ! SHE DIDNT KNOW WHO YOU WHERE ????!!!? I HAD TO COME HOME EARLY TO MY WIFE TERRIFIED AND CRYING . I HAVE NEVER BEEN MORE DISCUSSED IN MY LIFE .SHAME! THE MOMENT YOU KNEW I WASENT THERE AND MY WIFE HAD NOTHING TO DO WITH THIS ! YOU....

They are very unprofessional I came up to the store to find a couch that I liked I filled out the forms paid for the couch and they said my couch will be delivered Tuesday so Tuesday come around my couch not here I called up there to see when my couch will be delivered they told me I wasn’t approved for the couch an I only been at job form a month and I get ssi no one called me to say I didn’t approve or anything I spent $90 on couch that I could’ve used for my kids so I guess they refunded back to my card an it’s going to take 3-5 days for my money to come back on my card y’all don’t go these people they are not good with customer service nor telling people if they are approved or not instead of taken...