Monroe Redemption center — Local services in Monroe

I don’t like posting reviews but after seeing another review about a young boy was being treated because he was bringing them business to close to their closing time.

I understand as a business owner you try to get your employees out on time when you close. But when you have customers that make it in before your closing time. Your open light is displayed your hours are displayed you should take them in as any customer. But not at this place of business they ridculed you for coming in right at closing time. Instead of ridiculing customers and trying just saying sorry we are closed. But nothing was said you started counting the cans and made me another customer feel ridiculed. Then you said you was calling your brother how bad you was treated. This was all mis management on your part and delivery of your message. I totally respect closing times but I arrived before your closing time observed your open sign so i didn’t think it was an issue. But the way you treated that other young man and myself I thought a review needed to be shared. You need to learn a little about customer service. Instead of turning the table on...

We have taken pop cans to the Monroe Redemption Center since they opened for business a couple of years ago. We have never had a bad experience! Because we generally haul in at least a couple thousand cans at a time, we've been asked to call ahead so that they can be prepared for the quantity of cans we're brining in. It's a simple request we're happy to honor. We have always been treated with kindness and respect.

On one particular trip, owner, Cheryl, miscounted the number of cans we brought in. She didn't recognize the error until after we left. She ended up calling me, admitted the error, and took it upon herself to mail us a check for the amount we were shorted. It was only a couple of dollars, but that single act of honesty and kindness showed a degree of integrity that truly impressed me.

We're grateful for the convenience of the Monroe Redemption Center and the service we receive. Thanks for making this task so much easier for us! You are...

I recently sent my son to bring cans. Not only was he treated with poor customer service, but he also witnessed another customer being treated poorly. I understand it’s toward the end of your shift, but if business hours are open, you take the business and treat people with respect. You don’t know what people have going on in their lives. Your last 20 mins of being open could mean the difference of their family getting to eat...