The Modern Canine - Dog Store & Grooming — Local services in Montgomery Township

I am very upset with the service provided to my Goldendoodle. The haircut and treatment were disastrous. When I arrived home and checked, I noticed that they had cut and irritated the skin on his right ear. The dog was very scared and wouldn't let anyone touch him. I understand that he might be difficult to handle, as he is afraid of being carried, but I believe part of professionalism would have been to call me and inform me that my dog was not cooperating, allowing me to make a decision about not cutting his hair. The well-being of my pet should come first, and informing me only after scaring him and making him look so bad is unacceptable. It seems that there should be training on how to handle dogs with care, love, and patience. I will not be bringing my dog back to that place.My dog mame is Milo.

In response to Milo's case, I can only say the following.

I feel a sense of dissatisfaction in your response, always on the defensive. Since I arrived to pick up my dog, all I heard was that he misbehaved and we should take him to a trainer. It seems like your staff needs training to handle various situations with dogs, fears, whatever it may be, and have protocols on how to act, ensuring the priority is always the animal's well-being. It would have made a difference if you had informed us that he was restless, explaining the abrasions on various parts of his body, and recommended or even provided some cream or oil for a more pleasant and less traumatic recovery. Unfortunately, I didn't pay attention to my dog at that moment; he came without his leash and scared, wanting to leave that place. What my dog needs is a psychologist and a lot of love to overcome this traumatic episode. He's spent three nights without sleep; we've had to bring him into our room. The little he sleeps is by our side; he trembles and runs around the room, scared and in pain. Tomorrow, we will take him to the vet for a check-up because for us, he's more than a pet; he's like a child. Unfortunately, he can't communicate to tell us what happened behind those doors. It's clear to me that what matters to you is charging for a service rather than the well-being of the animal. My neighbors are upset; a similar situation happened to their family, and the owners of the establishment focused on the dog, not charging for the service and covering the medical expenses. I hope that if you deal with other fearful dogs like ours, you'll call the owners first and consult on how to proceed. There's a lot of coaching needed to improve similar situations. Let's see what the doctor advises, and then we'll decide how to proceed. Thank you.

into our room. similar situations. Let's see what the doctor advises, and then we'll decide how to...

I’ve had two deeply disappointing grooming experiences at this place. Communication is extremely poor, even when I provided clear reference photos of the style I wanted for my dog. During my first visit, I was told my dog’s face was “too triangular” to achieve the round look I requested. Despite showing pictures, they didn’t follow the style I wanted at all.

I decided to give them another chance, but the second experience was even worse. This time, they didn’t mention any limitations with my dog’s face shape, yet despite my clear instructions to keep her hair longer and said that the first cut was too short, they trimmed her fur even shorter than before and cut off all of her facial hair. Everyone who saw my dog after the haircut commented how terrible it looks like and how depressed she appears. You can't even tell it's the same dog from before and after pictures.

When I returned to ask for clarification, they blamed the issue on “miscommunication” and claimed they followed my instructions exactly. They also tried to excuse the cut by saying her hair would eventually grow into the style I requested and that the shorter length was because she had “baby fur” last time. These excuses felt dismissive and unhelpful. My frustration with the experience was not addressed properly.

I’m extremely dissatisfied with both the grooming services and their lack of accountability. I wouldn't...

The place is an awesome wonderful store for dog owners who are looking for high-quality products and services for their furry friends. The store offers a wide variety of items including food, treats, toys, and accessories. But what sets this store apart from other pet stores is their exceptional grooming services and friendly staff.

My Fiancé, Yoshi our pup and I recently visited The Modern Canine and we were both impressed by the store's warm and welcoming atmosphere. The owners are passionate about dogs and it shows in the way they interacted with Yoshi. They were patient, kind, and knowledgeable, and Yoshi instantly took a liking to them.

The grooming services at The Modern Canine are top-notch. The staff is experienced and skilled with all breeds of dogs, and they use only the best products to ensure that your pet looks and feels their best.

Overall, I highly recommend The Modern Canine to any dog owner who wants the best for their furry friend. The store is clean, well-stocked, and the staff is friendly and knowledgeable. If you want your dog to receive excellent grooming services and be treated like family this spot is the...