NEPA Security Solutions — Local services in Moosic

I've been trying to work with this company for months now. I contacted them online and when I answered the questions I never received a response. A few months later I figured I try again and give them another shot. This time I spoke to Jeff directly and after I gave him all the info needed we made arrangements for them to come that weekend. I never heard back from him. I contacted him again and asked if he can send a quote so we can start services ASAP since I was waiting to be serviced for a while now. He told me he'd send my quote later that day. He never did. I reached out 2 weeks later and told him I never received the quote he said he'd send and would appreciate if he can send it soon because I have a security issue. I never heard back once again and it's now been about a month. I don't understand what happened and what is the deal with this company since I first reached out back in May-June I haven't been able to get serviced. It's so disappointing for this to happen because I only reached out due to their good reviews and figured I would have had a better experience. Unfortunately I have exhausted all attempts to work with this company and hope to find a more reliable source elsewhere.

Update: That's not what I was told when I reached out. I was told you were able to help even if I needed to change systems. So I am not sure why you guys felt the need to lie instead of reaching out to me like a normal company. Instead, you decided it would be better to leave me in the air thinking you were going to help me. See if you would have just been honest from the start we wouldn't be here right now communicating through a Google review....

Beginning in July, Jeff spent a lot of time with us. Our location in northern Columbia County was never as issue with him, as it has been with many other contractors. Jeff recommended what we needed, then he put together a program for our review. He fully explained the entire system ahead of time. Then, Jeff and his other installer spent all the time necessary to insure we had a very high quality, clean and professional installation. After the installation, he made sure the cameras were all operational with our PC, laptop and smart phone. He instructed us fully on our system. He was never rushed and is always available to talk to on any matter. Our system has worked flawlessly and we could not be more pleased with the outcome. We highly and unhesitantly recommend his company to others who are looking for an outdoor camera security system and love to support Veteran Owned Corporations, like Jeff's.

As means of a follow up, a month ago we began having issues with the internet where our system did not come up on our PC. We contacted Jeff and he spent numerous hours over a few days to correct our situation. We were pleased with our system that Jeff installed, but we are equally impressed that he stands behind his product. As many of us know, we are often sold a product, then when something goes wrong, the persons who sold the product forget or refuse to continue to provide service. Anyone that is looking for someone to install and provide superior follow up services should seriously consider hiring Jeff and...

Jeff went above and beyond in customer service. After 3 days contacting the manufacturer (LTS) and getting no where. The info they gave was incorrect. I searched again for a company in my area on the internet and was lucky to find NEPA Security Solutions, after calling 20 or so companies that would not assist me because I didn't purchased system through them. (Bought a new home and system was already installed, so I didn't know who it was). Jeff answered my call he was knowledgeable, informative and most of all patient. And I wasn't even a customer of his (yet) was just calling for some tech support. He stayed on the phone with me for 30 minutes to help me connect the cameras to my phone app. HE DID IT!!! My husband was so impressed that he has been wanted to expand our system but couldn't find someone who would work with our existing system. Its seems Jeff is the guy. Thank you so much for helping me even during your family vacation. Outstanding...