Designs 2 Consign - Designer Boutique Lamorinda — Local services in Moraga

I want to start by saying the only reason I’m giving Design 2 Consign a two star instead of a one star is because Lisa K’s PARTNER, Kaylin, is absolutely fabulous! If you decide to shop there I highly recommend working with her!

I’ve been put off by Lisa K’s (the owner) intensity before but I still shopped there and finally decided to consign with this store because Kaylin is so pleasant. A few months go by and I get an email stating what I made from my consignment and how I can collect my money. Awesome! I was given a choice of check or Venmo. I chose Venmo. A few days go by and I haven’t received an email or a Venmo. Yesterday I call and leave a voicemail. Kaylin calls me back immediately and lets me know Lisa said she’d already sent the payment. I have not received the money. Today I received an email from Lisa stating: “I understand that you don't think you received the venmo but I see in my transactions that I paid you on 7/18. I paid using your cell phone and it went through to Amy Fields so I am not sure what is happening? The money went through to Amy Fields on 7/18? Hopefully you can figure this out with Venmo? No idea what is going on and I have never had this problem?” I give her a call to let her know she needs to call because it’s her business and not my “mistake.” She continues to tell me it’s my problem and I need to call Venmo myself. After multiple RUDE texts from Lisa blaming me.. here’s another example: “I’m not sure if you were aware, but if the money is in your account sitting there not transferred over to your bank and if you pay someone a Venmo payment, they’re gonna pull it from your credit before they’re gonna pull it from your bank account so there’s probably a good chance that you paid someone and you paid them with the money that I sent you and you just didn’t know it.” AND 25 minutes of waiting; the person from Venmo tells me the problem was not on my end. I then texted Lisa and asked her to join the call so we could figure this out. She told me no. She would call herself. I proceeded to beg her to join the call and she willingly did. They told her she sent the money to the wrong person and that they will send it back to her to give to me. I will be picking up a check and the rest of my clothes sometime this week or next instead of going through this Venmo transaction again.

I’m speechless (almost). Lisa was very mean to me. She did email me after the call with Venmo. The start of the email was blame to me and then finally: “So I must have made a mistake. I am sincerely sorry for the confusion and the time you had to spend to resolve it.”

Needless to say, I will never be consigning with them again. I will never recommend them to anyone and I hope when people choose to consign here they take the check route instead of the potential for this Venmo situation, that’s never happened before, to...

Hi! Replying to Lisa here :) you were extremely rude to my mother and I during our time of grieving. Other people hugging you and "asking if you're okay" is just justifying how rude you were. It's VERY unprofessional that you did not disclose upfront what your consignment process is, when my mother asked a single question you got extremely offended. My mother and I understand that you lost your mom as well, but to be blunt, this isn't about that. You are a place of business and it is YOUR JOB to make sure we are treated fairly. Getting defensive over a question when we asked about YOUR BUSINESS is completely immature. You do not know our life nor our story. You Manhandled our stuff that belonging to my DEAD grandmother like they were just hand me downs. You are absolutely unprofessional and unethical. Of course...you're gonna have people that stand up for you because of whatever YOU told them. We were perfectly calm and at a normal volume, what could they have possibly heard? We will Never be working with you again and I hope anyone else who reads this understands that she was Very rude, DISRESPECTED my grandmother's things, practically threw a fit the moment we decided to keep ONE THING out of the 7, and with us being African American, that doesn't look so good....now does it Lisa? (Anyone that replies to this is just repeating what she told them. It...

There was a situation at the shop that was very disturbing. A lady and her daughter had brought clothing to consign. After Lisa had looked at and received some if the clothing, they decided to look through again and took an item out. Lisa told them the order of business and then she would call them with the price after she has inspected the articles. They expected her to do it on the spot and when she told them that it's a little one consuming to value the items, they told her the items were their deceased relatives items. Lisa gave them her condolences and told them that she understand because she had lost her mom as well. They seem to want her to price the it's.s on their sentiment, not willing to wait until Lisa inspected them. Lisa did not disrespect them at all. She told them she didn't feel comfortable in this transaction and suggested they go on Posh or something familiar to sell their items whereas they would have total control of the pricing. Never,...